LIFXReviews of lifx.com

Absolutely diabolical returns/ warranty process. Every step, every click, every email is designed specifically to make you angry and give up. Shame, as the products are generally quite good. I have gone from a loyal and engaged customer, to a negative promoter. Unusual for me.

I used to love their lights and app, but the latest UI update turned it all into a big waste of time and money. I had to throw them all out, the new app user interface has made them unreliable and unusable. Apple Watch app is even worse. Support is complete garbage. What a scam. If they’d just left it as it was, I probably would have been a lifetime customer, but would recommend to anyone to STAY AWAY!

Terrible customer service find another supplier bulbs may be good delivery and service stinks would give them a minus if possible

Wish I could give a review of LIFX customer service, but have not received any. Has been a month now, even with COVID that is a dismal way to treat customers who purchased a premium priced product. I can't and won't be recommending LIFX to anyone in the market for smart bulbs.

Worst customer services ever, they don’t fix the problem they just spam your email with unnecessary information. Total waste of money

Lousy customer support. Buy another brand.

They have no idea what customer service is. They shipped a faulty bulb to me and email after email from me is unanswered. Happy to take your money and after that you are on your own. Best advise I can give you is to stay clear of them and buy from other companies.

I created this account just to share my frustration with LIFX. The lamps themselves are fine. But the app is absolutely terrible. It is simply unresponsive/broken. It has poor UX design, which I could ignore if the app actually worked. But it doesn't!