LIFXReviews of lifx.com

Very poor customer service supporting a good product. I wouldn't recommend using their bulbs as there is no support when things are faulty.

Complete garbage. Deliberately getting worse. Never seen a company that hates their early adopters in such a manner. Pitiful. Disgusting. greedy young thieves

Completely agree with other reviews, their service is a salad. Bought an item in 2018, I raised a warranty with them after 6 months. and I'm still waiting for my replacement. They're not able to give me a firm ETA or even a rough ETA of 3 months.

I cannot tell you how poor these bulbs are or how bad the customer service is. There is no phone number to contact LIFX. They do not reply to claims to replace broken bulbs. They endlessly cancel the warranty claims. I bought four bulbs and three failed to work within four weeks. I am still stuck with these incredibly expensive bulbs and cannot deal with LIFX at all to get them replaced. I will now contact Amazon and request a refund on those four and another four I bought. Don't waste your money because the stress caused by the zero customer service is not worth it. I liked the bulbs at first but what is the point in expensive bulbs that fail to work so quickly? Stick to Philips Hue that I've had for years without a single issue. Shame on you LIFX. You are a disgrace and what you are doing is illegal in the UK.

Firstly its a shame to see no acknowledgement of their mistakes in reply to these reviews. I own the lifx beam and 2 mini bulbs, when they work, theyre excellent, love the colours and the brightness. But the app, its just awful, since connecting my beam, when I try to change the colour / brightness, it jerks back to another colour or brightness setting, its so frustrating, I dont get why they cant fix this, they're destroying what could have been a great brand. I also keep having to reset the beam which is beyond annoying since I have all my cables and power bricks attached to the underside of my desk. I'm a product reviewer on youtube and will be raising this issue in a video.

Was really pleased with the led strip when it worked. Product flashed rainbow colours after 4weeks. Raised a ‘ticket’ 3weeks ago and still waiting a response - wish me luck and maybe buy Philips Hue.

Bulb worked great for 6-12 months, they pushed out an automatic update that bricked the bulbs. Came home to rainbow colours in my house and no way to stop it. See other peoples reviews for how the customer service story goes. Pick a different product, your welcome.

I have to agree with the other reviews this item is absolutely not fit for purpose, does not link with alexa, and the lifx website guides don't even match up with what is shown on the app. It does not work with alexa, except for the lucky few who seem to have got it working allbeit temporarily it seems. I also think its disgusting that amazon is not allowing reviews on this item so you cant even warn others about the issue. It says only 'verified' reviews allowed but regardless of whether you purchased it legtimiately from amazon on prime day it still doesnt let you review. This is essentially censorship. After complaining to amazon echo team I got an email back asking me to be patient and see if the developers fix it. Sorry but if you're going to put out these bulbs for a prime day special with the intention of selling tens if not hundreds of thousands of units they should be up to par BEFOREHAND, not try and bang out a quick fix for it after the fact. Is nobody actually TESTING these products or was it just a way of getting rid of dead stock knowing most people won't bother to return for the measly £3 youd get back due to the offer. I feel bad for anyone receiving these bulbs as a christmas gift, you've nothing but a headache ahead.