LIFXReviews of lifx.com

Not only did the lights break after a week, not only did the refund take months of hassle and emails, but a few months after I got my refund, I was messaged by a guy on WhatsApp who I didn't know which freaked me out, he claimed to have purchased my broken lights off eBay and asked me why they were broken, I said who the hell are you because I was obviously quite scared a random guy messaged me on WhatsApp, I'm obviously angry at this point so I contact LIFX who said there would be an internal investigation, I asked them for follow up updates into the investigation and when I asked why they hadn't emailed me in a few months, they closed the case!!! Do not buy from this scam company, not only was the product terrible but I also experienced a major privacy issue.

Just terrible overall the bulbs disconnect about once a week and it takes hours to fix them. Good luck with the customer support too! Just trash in general wouldnt recommend.

I wish i read reviews before buying their crap. Worked for 2 months and stopped. Customer service is none existence dont waste your money. I have sent 5 tickets since 2020 none have been replied. Wish someone could blow them out of the market to administration.

TERRIBLE CUSTOMER SERVICE I am still waiting on my order from last year, I bought it on black Friday in November and still waiting in May with no reply from them on where and if I am going to get it....

Annoyingly bought the GU10 bulbs as these were the only ones that had a long enough neck to fit in the bathroom ceiling recess, I was absolutely duped into wasting a couple of hundred pounds. It’s genuinely embarrassing when the lights cost so much money. All my lights in my entire house have no problem working but the LIFX ones are constantly not turning on or off and it’s driving me crazy, and a quick search of the internet shows you I’m one of many. Don’t spend the money when cheaper less niche brands like Hue actually work. The only positive is how damn bright the lights go.

WORST APP EVER

Used to be good but products are now unreliable and fail after a couple of months of use. Customer service completely ignores warranty claim with only automated responses for months. Don’t buy from this company unless you like burning money.

Don’t bother buying into this company, after many reviews about what they offer seemed better than the phillips hue range, so you know how it is? Choose one company and fill your whole house with those products, i bought about 13 items and trust me this was not cheap at all to fill the house, mainly because i loved the idea of the strip led’s that change so many colours so a fair few hundred pounds down the road i’ve filled every light fitting i can even the bedside lamps So must be 6mths down the road one of the strip lights just refused to work, i reset it and deleted it from network ect and everything to try and get it working again to no joy I bought in the eco system because of the “apparent” excellent warranty they offer for after sales So trying to get on website to go for a refund, new one, or some help fixing it ect you find your self spending and hour running around, looking for dates of purchase for that single light, about 3 serial numbers ect, you name it your there scratching your head because its such a chore So you finish everything required and you send off the info, get email saying merry xmas and have a happy new year a week into jan, so rings alarm bells that no one has updated the reciept, and hear nothing at all back from them, and i still have a faulty light, really bad customer service considering how they go on about if you have a problem no problem ect My suggestion is go with the phillips option at least they had years of good customer service and well known Incidently my partner bought a cheap strip light from amazon, does all the same cost her £15, works perfectly a year on, goes to show you does’nt it some thing are over priced and not worth it when they break in 6mths after big outlay