LIFXReviews of lifx.com

I once loved my LIFX products. That was until their firmware update killed two of my switches. Their customer service is the worst. It's been 5 days and I can't turn lights on in my kitchen, dining and outdoor areas. They take days to respond and when they finally do, it's simply to ask the next question on their long checklist. It's ridiculous. I wanted to support them, their products were great but I feel that since they were bought out their service and offering has plummeted. I think it's time to switch completely over to another range.

customer service is total bottom, they make such a confusion that I will never say again, I will never buy this crap again. post-warranty service second evil. the online store is cheating. It shows the availability of the product all the time and they do not have it in stock and they allow you to cheat buyers. scammers !!!

Truly the worst product I’ve ever used — DO NOT BUY. The lights do not work and customer support only provides insane advice that the average person doesn’t understand. If a product doesn’t work, replace it or refund. PERIOD.

Same as basically all the one star reviews you've already read. Best lights. Worst support. Once I changed my wifi router, everything stopped working properly. Can't access lights groups locations etc. except via the mobile app and capabilities DO NOT INCLUDE the ability to reset groups and locations. Resetting the lights doesn't solve the grouping and location issues. And yeah, someone emailed me from lifx trying to figure out the problem that way. They said unscrew all your lights and send me the seriall numbers. Then send us the diagnostics from the app. I was like, "nah." I would rather deal with the lights/continue to try and figure this out on my own.

ABSOLUTELY USELESS CUSTOMER SERVICE, I AM SO ANGRY, NEVER DO BUSINESS WITH THEM. I bought ten of these lights and they worked fine until I moved and now cannot get them to connect and there is no help. $800 down the drain. The irony of it is the light colours and design is better than any others including Hue but I wouldn't touch this company with a ten foot pole after such lousy support. They take your money and run.

I purchased 28 lights in total 4 years ago when LIFX lights were top of the line. The LIFX Z strips are pure junk and I have 8 of them. Back in the day if you had any issues LIFX was on top of it and resolved your issue quickly. Now their support process is set up to constantly ask you for more and more information and log files over the course of a few months in order to make you give up and ditch the lights and buy new ones. Don’t! They have the best color lights on the market but the customer service and support is so terribly bad that it makes owning the lights not worth it. Much more of a headache to deal with LIFX than it’s worth unless you have a ton of extra time to work with them. Buyer beware… buy cheaper brand lights and when they go bad you can buy four or five of these lights for one LIFX light. It’s really yo bad as once upon a time LIFX was the best! Now they are below average and one of the most expensive lights on the market.

We’ve had several LIFX bulbs over the years. Based on the company’s literature and on our usage of 4 hours per day, the bulbs should last more than 10 years. After less than half that time, the bulbs still switch on via the wall switch but they no longer connect to wifi. Apart from sending me a standard set of instructions, Lifx customer services aren’t interested in helping at all. I offered to send the bulbs back so that they could check to see what the problem is, but they aren’t interested and are refusing to help further. Very frustrating, particularly given the price of the bulbs. Not recommended.

The product works ok most of the time but once you get trouble, it’s over. Customer service is terrible. It is the worst customer service ever. They don’t help you anything. I do not buy anything from LIFX anymore.