LIFXReviews of lifx.com

Customer service is next to non existent. Only way is to raise a case online, did that 5 days ago still nothing. Have an email telling me their very busy and I’m not forgotten. Doesn’t help when you have 11 lights and they refuse to connect or reset. For cost customer service should be 24hrs max. 7 days so far still no reply from LIFX what a complete waste of money that was, goodbye, I’m done.

Do not buy from LIFX. Their 60 day return guarantee is rubbish. My lights didn’t keep a consistent Wi-Fi connection, so after 3 days I tried to instigate a return. The website forms don’t seem to work. It took 3 weeks and 4 separate emails to receive a reply, and they gave me an Australian address to return to. I finally got that changed to a Dutch address (there is no UK one) so sent the lights back there at a cost of nearly £10. They received them two weeks ago, but refuse to reply to my emails, there is no phone number, and they still haven’t issued me a refund. It has taken 2 months so far. Do not use this cowboy company.

Changed my broadband provider and found my lifx light and alexa weren't talking to each other. Didnt know how to re-set it so they could - so asked for help. Got an email on 9th stating customers are important etc then another later about hard setting routers etc ??? I hadn't a clue re technology and routers never mind hard setting etc so told them that. Got another on 12th stating they are busy so cannot help at moment but having an email stating that - is better than hearing nothing! On the 12th!!!! Got another email and yet again telling me to hard set etc! If I knew how to I would have!! Grr! Waste of time! I have now gone out and bought some Phillips lights as the so called 'customer support' was useless and Phillips are fantastic! Unless you are really technical so dont need help when things go wrong then buy their products but if not - like me! Use Phillips products

Had the light beam for three days and the adapter died. Contacted lifx.com they told me a new adapter would be sent out two weeks later nothing, I contacted customer support again and they said it would be sent out early this week, just contacted them again and this still has not been done. So im now processing a refund for a light that I wanted to keep all because they cant be arsed to send out a replacement part. I’ve got my doubts the refund will go so smoothly either. "Tom Brennan" (Lifx's Customer Experience Representative) could do with a lesson in customer service, my "experience" taking to him was less than satisfying.

Extremely poor service. Order was placed online and included information for location where delivery was meant for, and only due to a request was I notified my order was cancelled due to request for delivery declined. What?! I told the hotel where the order was being delivered to what date I was arriving and the company took that as a cancellation?!