LIFXReviews of lifx.com

I bought my first LIFX bulbs from their Kickstarter many years ago. I bought a few more a few years later. So since their launch, I have seen the product actually get worse. Since the beginning, the customer support has always been a myth. But the user interface has been an ongoing nightmare. They periodically make HUGE changes with no relationship to previous versions. My customizations and settings usually get deleted. And on this current version I have spent two weeks trying to figure out how to fix my custom scenes (I set hem, one day they just switch to totally different colors, and there seems to be no way to edit a scene, at all.) The original interface had all the same functionality but was SO MUCH more user-friendly, and actually did something when you clicked it. This "startup" has had eight years to get its s**t together, but got worse instead.

I bought some lights from Lifx and was not completely satisfied with the product. so i wrote to them (4 times over 6 months) and tried to send it back but they never answered.

Their customer support suck’s. I spent a small fortune on their technology and they can not even list a phone number. I am 65 years old with oncoming dementia. I can’t follow written instructions well and can’t set them up again. I bought these a few years back and they worked fine, then they changed stuff and they do not work anymore, and I sent emails and they ask stupid questions that I can’t answer. They think everyone in the world is as tech savvy as they think they are. A person that wants good reviews should treat people better. I wish they would buy them back they are no good to me.

Terrible customer support, no phone number to call and still waiting over 2 months for a response to change bulb due to defective product. Stay away and get a hue!!!

Their support Team is horrible, i am waiting since two months for a replacement and they dont answer the emails.

11 days and no reply about a faulty bulb

One of my strip lights stopped working after a year and they do not reply to my emails. It's been 2 weeks. I have an entire system of lifx lights (12 total) and I am ready to switch to Phillips. I have given them plenty of business over the years and the fact that they can't return my emails is bull.

awful experience. still waiting for a refund from an order never received. have emailed customer support team 3 times but no one replies. how do i get a refund?