LiftopiaReviews of liftopia.com

Absolute crooks. Their buggy website sold me date-specific Homewood tickets for Saturday, March 14th at 10:03 PM on Saturday, March 14th. The tickets were never valid, from the time of issuance. On March 31st, they sent me an email saying they'd reviewed my case and would issue a refund. They never issued the refund, and on April 7th, they went to quite a bit of trouble to write a 7-page letter to Chase's dispute department, contesting the disputed charges. I've already spent an hour waiting on hold with Chase to discuss the dispute, and I've faxed the email trail to Chase. Unfortunate that Chase didn't bother to compare the timestamp on the credit card transaction with the date-specific lift tickets, or I'd be less frustrated and certainly be spending less time on the phone with these people. Based on the other recent reviews, it looks like we might have a class action here. Not that there's going to be much money left in the company, but the least we can do is put this dumpster fire of a firm out of our misery.

Booked tickets for Diamond Peak through Liftopia only for the the resort to close for the rest of the season hours later. Rather than offer a refund they give you a credit for next season - not much use for us as we're visitors from the UK. All of the big resorts provided full refunds for day tickets but not Liftopia. No doubt they will refer to the booking T&C's but come on Liftopia these are unprecedented times and your approach is bad for your business PR. Just look at all the reviews on here. Cheaper tickets? Yes. Will you ever get your money back if there are any issues? Probably not!

I have been and up until today was a huge supporter of Liftopia. Every time I have used it in the past it was great. As of today I will no longer be a customer. I purchased a 3-day pass to use at Arapahoe Basin. Due to the closure of all mountains in CO due to COVID-19 I was only able to use 1-day. I reached out to the resort and was told that I would have my refund in 10-14 days. After waiting two weeks and not seeing a refund in my account I reached back out to customer support at Arapahoe Basin. They assured me that my refund was issued on 3/31 just 5 days after my initial request back to Liftopia. Upon learning this I reached out to Liftopia to inquire as to the whereabouts of my refund. I was informed by customer support that a "credit" had been issued, to be used at a later time. Liftopia does spell out on their site that they do not issue refunds, do transfers, or allow you to cancel your tickets. However if the mountains are willing to refund the unused tickets Liftopia should be issuing refunds to their customers. Overall this experience has left a terrible taste in my mouth. I am very disappointed in Liftopia for choosing to hold peoples money in a time where people are so desperately in need of every dollar they have.

Dissapointing response to Covid-19. Solitude Resort is giving ticket refunds for early closing due to Covid-19. Because ticket was purchased for Solitude through Liftopia, no refund will be given, only credit yet they say in their blog they are following resort policy. I have used them for 4 years with no problem but have never had to cancel. This is poor customer service.

First and foremost: for everyone who's struggling with Liftopia's customer service, simply dispute the charges with your credit card. I won't reiterate what everyone else is saying regarding their poor customer service because it's not actually their fault. It is actually their P.O.S. CEO Evan Reece's fault. Instead of doing the right thing during a time of crisis, Evan directed all accounts to be frozen and issued credits when money is what people are needing right now during this pandemic. Well unfortunately this horrible decision is backfiring since they are going to lose all credibility and we will NEVER use their services again. The icing on the cake is how horribly Evan Reece and the rest of Liftopia's C-Suite "professionals" are laying off their employees. History will not look down upon your decisions kindly.

Crappy company. Bought tickets with them for 3 days on Whiteface and then Corona hit closing our BORDER and the mountain. Their response? No refunds just credit because "I agreed that all sales are final". JUST TERRIBLE. Buy direct, it'll save you from dealing with these crooks.

Bad business. Had a group of friends planning to take a trip to Colorado from the East coast. When Corona hit, we were able to get fully refunded for our VRBO and the tickets we bought directly from the resorts, but liftopia could only refund in "credits." That would be fine if the group of us lived nearby and could reuse them but at this point, we would have to plan a completely different trip in order to get our money out of it. Cannot recommend. Definitely try & buy tickets from the vendors instead.

issued credit when they were unable to complete their part of the transaction. would not use again