Kathy C.
Company stepped up and replaced a Lemon chairlift
After a long time of our chairlift outdoor, not working and preventing us getting to doctors appointments, the company stepped up and put in a brand new chair. It took an unwavering attempt on my part to get the company to see this as a lemon. They could have taken much longer and not done it, but they did do it and we have a brand new chair. We are very grateful as we can now get out to our doctors appointments. I want to also thank the technicians that came out on numerous occasions to try and get the old chair to work. It’s not The technicians fault that the chair was a lemon and needed to be replaced. But they worked hard trying to get it going. The company stepped up and did the right thing by replacing the chair and we are very grateful.
Response from Lifeway MobilityOct 24, 2023
We appreciate you taking the time to share your feedback and being patient with our technicians. We apologize for the issues with the first chair lift that was installed. That is not common, but as you shared, we provided a replacement for you as the chair was not functioning. We're happy that the newly installed lift is providing a safe and convenient way for you and your family to get to doctor appointments. Please don't hesitate to contact us with any further questions or concerns. We're here to help!