DR
Excellent service
Did everything as promised with friendly customer service from all. No surprises.
Response from Lifeway MobilityOct 19, 2023
Thank you for your positive feedback and 5 stars!

Stair LiftsStair Lift CostWheelchair RampsWheelchair LiftsHome ElevatorsTransfer AidsLive. Life. Independently. Lifeway Mobility offers a variety of mobility and accessibility solutions to improve safety and provide independence for individuals with limited mobility in California, the Mid-Atlantic, Midwest, Rocky Mountain region, Southeast, and Southern New England. At Lifeway Mobility, our primary goal is to understand the accessibility needs of our customers and their caregivers and then to identify the appropriate solutions that will meet those needs. We provide stair lifts, wheelchair ramps & lifts, and transfer aid solutions in all locations, residential elevators, and bathroom modifications in select locations. Lifeway Mobility strives to provide every customer with a 5-star experience, from initial contact to installation. Our local teams also offer service installation, so you'll always have someone to call should you run into any issues. We're proud to be recognized as the "Best Stair Lift Company" by the National Council on Aging & US News and have a 4.8/5 rating with over 10,000 reviews and counting from real customers across the U.S. For additional reviews specific to our two core main products, please use the links below. Stair Lift Reviews: https://www.lifewaymobility.com/stair-lift-reviews/Wheelchair Ramp Reviews: https://www.lifewaymobility.com/wheelchair-ramp-reviews/Home Elevator Reviews: https://www.lifewaymobility.com/home-elevator-reviews/ You'll also find video testimonials, where customers share how their accessibility solution from Lifeway Mobility improved life at home and has changed their lives for the better. To schedule a free consultation, please contact us directly or visit our website. We look forward to helping you and/or your loved ones live life independently.
Lifeway Mobility (lifewaymobility.com) has 3,156 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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DR
Did everything as promised with friendly customer service from all. No surprises.
Response from Lifeway MobilityOct 19, 2023
Thank you for your positive feedback and 5 stars!
Ruth W.
Once the technician, Jose, got to the house, everything went well. Getting Lifeway to respond initially was problematic - I left voice mails on the service number and with operations and received no response for over a week until I contacted the gentlemen who sold us the unit. Then I got a call back. Kirsten was helpful and responsive thereafter. I think they had gone through organizational changes since our purchase 2 years ago which may have been part of the issue.
Response from Lifeway MobilityOct 19, 2023
Thank you for taking the time to share your feedback. We're sorry for the inconvenience and that it took us over a week to get back to you. As you shared, we have restructured our team and our service manager is now in a different role. We understand the initial number you had been calling was a direct line rather than our main local phone number. Please dial 847.215.9490 for assistance in the future as that is our main local line. We can assure you that our response time will be much quicker in the future. We're glad you were satisfied with the service provided by Jose. Please don't hesitate to contact us with any additional questions or concerns. We're here to help!
Bonny P.
very nice folks to work with only problem I am having is I need to have them come out and level the unit again and there is a bump coming in to the unit from garage floor that causes my son to have difficulty getting on to the unit from garage floor.
Response from Lifeway MobilityOct 24, 2023
We appreciate you taking the time to share your feedback. Sorry for the issue with the placement of the the ramp. We will work with you to ensure the solution works for your home. Thank you for choosing Lifeway Mobility!
Valued C.
Tech corrected / explained my conscerns with dispatch. My best experience to date with the company since h the start several years bask!.
Response from Lifeway MobilityOct 24, 2023
Thank you so much for the positive feedback and 5-star rating!
Valued C.
Professional and very Informative. Mike answered all our questions and even provided design solutions for a tricky design situation.
Response from Lifeway MobilityOct 24, 2023
Thank you for the kind words about Mike and 5-star rating!
Valued C.
Knowledgeable, efficient, helpful suggestions and answered questions about the device. Very pleased with his work.
Response from Lifeway MobilityOct 24, 2023
Thank you!
Cindy R.
Bill was a patient sale person, not pushy, our installer was great and very patient with my 89 year old mom.
Response from Lifeway MobilityOct 24, 2023
Thank you for the kind words about Bill. Our team always takes the time to understand our customers' needs!
Valued C.
Worker(s) were on time, courteous and worked quickly. Very satisfied..
Response from Lifeway MobilityOct 24, 2023
Thank you for the positive feedback on the installation of your stairlift!