Yuliya F.
!!! Misleading and aggressive sales – official complaints submitted to Dubai authorities
We were approached by Lifestyle Luxury Vacation Club at Dubai International Airport and invited to what was described as a short “Hilton presentation” at Hilton Al Habtoor City in Dubai. In reality, it turned into more than three hours of intense, high-pressure sales. We were surrounded by several salespeople, told that the offer was valid only “right now,” and pressured to sign the contract immediately — without being given any time to review or understand it. The company verbally claimed to be affiliated with Hilton, which turned out to be false. Hilton staff at the hotel confirmed they had no knowledge of such an event or company. The entire approach was deceptive and manipulative. After returning home to the UK, we realised that the verbal promises did not match the written contract. The prices offered through their platform were higher than Booking.com, and in some cases required us to purchase expensive “all-inclusive” packages costing around USD $180 per person per day. We requested a refund several times, but the company refused, replying through multiple separate email threads to make communication confusing and difficult to follow. We have since filed official complaints with: – Dubai Department of Economy and Tourism (Consumer Protection Division) - Ministry of Economy & Tourism / MOET — Federal Ministry – UAE Ministry of Economy – Consumer Protection Department – Dubai Multi Commodities Centre (DMCC) Compliance Department ! We also opened a dispute in our bank. If you paid by Amex or another credit card, there is a big chance to get your money back. We hope that the authorities in Dubai will take this issue seriously and protect consumers from these misleading and unethical sales practices. I am currently 23 weeks pregnant, and the stress and pressure caused by this experience have had a serious emotional impact on me. If you are reading this before signing anything — please don’t sign on the spot. Take your time, read everything carefully, and verify every promise. !!! P.S. Several people have already managed to find me on Instagram after reading this review. If anyone else experienced the same situation, you can easily reach me there as well.



