Tammie G.
Order gone wrong, unresponsive company
I placed an order for my Uncle on 11/13/25. Buy 3 bottles of Cerebra get one free for $99.95, we thought what a great deal! It said shipping 4 to 7 days, great! My Uncle only had about 7 days left from his previous order. Two weeks later, no update, tracking information, nothing. Reached out via email, no response. Called customer support, the gal we talked to said it's a popular product it should be another 10 to 15 days...10 days later I send another email, again no response. Call customer support again, this gentleman said we didn't have an order, I asked to speak to a supervisor. He responded that there is no supervisor there. I asked about a refund, he basically said to take it up with my bank. I'm beyond frustrated at this point. A few hours later I call back to customer support and another gentleman answers, I give name on order, address, order #, order date ,date the funds were taken out of our bank account. He asks if he can put me hold while he researches, I'm okay with this. He comes back and says he wants all of the information again and will send in an escalation ticket and that I should hear back by the end of the week. I finally received tracking information, I'm not happy but at least it's on its way. Ordered 11/13/25 received order 12/11/25, I haven't received response to emails, any kind of we are sorry for the delay or any kind of explanation. At this point, we will probably never order from this company again, very poor communication, training of customer service staff, it is really sad that a company provides service like this.