LifeSpan FitnessReviews of lifespanfitness.com

Terrible customer service and warranty process. My 2 year old treadmill broke down in January 2024 due to an electronics issue with the motor and the company has been unable to provide parts for servicing and continuously changed their delivery estimates twice. The latest timeline as of March 2024 is end of the month April 2024 which will leave the treadmill broken for FOUR MONTHS. The company warranty is completely useless if you can’t rely on the company to even stock and manufacture parts for warranty replacement. At this point I will be replacing the treadmill with another brand as I cannot rely on LifeSpan and their delivery estimate timelines for parts replacement. I would never recommend LifeSpan to any customer. Their products are unreliable and the servicing is nonexistent

I bought a high-end TR5000 DT3 - about 10 years ago and during a move lost the safety key. I went to the site and saw that it was out of stock with no estimated date. I called customer service for a workaround. I sent a message from the Lifespan site that said that an internal rewire was possible but no instructions and customer service was not aware of the possibility. Now two weeks have gone by and I felt that I had a $2500 boat anchor. Then a handy neighbor suggested that a simple insulated copper wire could be wedged into the receiving connectors and taped into position. it took about 10 minutes to do and it works perfectly. Customer service still has not gotten back to me.

Their treadmills work for the first 6 months if you're lucky. I purchased a treadmill from them and after 6 months, the treadmill started stopping abruptly while using it, which can be very dangerous. The treadmill constantly gives error messages and refuses to start after a while of using it for only 2-3 minutes. Lifespan fitness customer service is pretty much useless, as they never answer your calls or even follow up with their online chats. Do not even bother getting extended warranty because they will not grant you technical services when you need help. I regret purchasing their product because I'm stuck with a lifeless treadmill only after 6 months of use. And to think that I have 4 years warranty with them and they have refused to help fix my treadmill. Go somewhere else with your money.

I bought a Lifespan TR800 for $1200 walking desk treadmill. After limited use in the first year (couple hours per week in the busy months) I logged a support ticket after receiving an error code that would stop the belt suddenly and throw me off. They told me it was just out of warranty so nothing they could do. Also told me it was likely just lube. I have followed all instructions and lubricated the machine to the point there is lube dripping and the belt slips and still getting sudden errors. I cannot get support to call back or answer phones. I have opened tickets by email and they get closed without resolving anything. I am really disappointed in Lifespan and my expensive paperweight. I do not recommend.

I was very excited for my TR1200-DT3 Under Desk Treadmill, but my overall experience with Lifespan was very disappointing. After about a month of waiting for my order, I reached out only to find that my order had never been sent to shipping. Eventually it was sent and when my treadmill finally arrived, it was broken. The delivery service recognized it immediately, but told me they were not allowed to take the treadmill with them and I would have to scheduled a separate pick-up with LifeSpan Fitness. I reached out to Lifespan Fitness again only to be told that someone would be in contact with me about picking up the treadmill. They refuse to process my refund until the treadmill is in their possession. It's been 9 days since I initially reached out about scheduling and I'm still waiting to hear from someone about scheduling the pick-up.

Be prepared for a delay and problems. Poor customer service. Ordered the top of the line treadmill desk. It arrived damaged. I began the process to obtain replacement parts. Waited 12 days and checked status. The replacement desk top was damaged and was re-routed back to them. The other replacement part was never shipped and no status was available. Customer support in both cases was unapologetic and made no effort to accommodate the inconvenience or very long wait. It has now been over a month since ordered, and I am still waiting with a partially assembled desk in my office. Maybe it's a good product (we will see) but seriously, they need to evaluate their packaging if multiple carriers keep damaging their products. Also, when things like this happen, a little sympathy would go a long way. Very disappointed.

I ordered a treadmill/standing desk on June 19. Lifespan took the $1800 out of my account right away even though the item was out of stock until June 28. I never received any order status updates or tracking information, but at the end of June a box showed up that contained the desk top. Just the desk top - no legs, no hardware, so I can't even use the desk while I wait for the treadmill. My first attempt at contacting the company resulted in an email that said the treadmill would ship on July 6. I have no idea if that happened because there has been no status update or tracking number provided. I also have no idea when or if the rest of the desk is going to show up. I've sent two emails and left one voicemail but have not received any response. I guess if I don't hear anything within a day or two I will call my bank and report this as fraud so I can get my money back.