LifeSpan FitnessReviews of lifespanfitness.com

Wish I could rate it 0 stars. Paid almost $2,000 for treadmill, it arrived physically damaged and did not work at all. Lifespan has been no help, they want me to make a warranty claim on the same day it is delivered… no… deliver a working product then we can talk about warranty. Customer service is all but nonexistent. Obviously I would not buy again. Advice for future customers would be to register your warranty before you even get the product.

I had a disappointing experience with LifeSpan Fitness after purchasing a treadmill. The treadmill broke on the second day of ownership, which immediately raised concerns about quality control. I contacted customer support and requested a refund. Their initial response was to send a technician to repair the unit. I reiterated that I did not want repairs on a brand new product and requested a refund again. They then offered a full replacement instead, but at that point I had lost confidence in the product and the brand. Eventually, they agreed to process a refund. Because the treadmill could not be returned, I had to dispose of it myself at a recycling center, which required paying a disposal fee out of pocket—adding insult to injury for a defective product. While I will note that support staff were polite, communication was consistently slow, often taking more than 48 hours per response, which significantly delayed resolution. I was told the refund would be issued within 10–15 business days, but I am now on day 16 with no refund received. As a result, I have opened a dispute with my credit card company to recover the funds. Overall, while customer service was courteous, the combination of: • A product failure within two days • Slow response times • Out of pocket disposal costs • A delayed refund past the promised window makes this an experience I cannot recommend. I would advise potential buyers to proceed with caution.

This Fitness company exchange policy as well as their customer support are some of the worst I have ever dealt with. I ordered a medicine ball for Xmas and it was a little to small, I was looking to exchange the product for a larger size medicine ball and they said that is not possible and no chance for a refund either. This is a scam with how they handle their customers, I do not recommend anyone order a product from this company. On top of all that they took over a month to get back to me for the exchange. Really hope this company doesn’t stay in business long with how they scam their customers.

This company falsely advertises the maximum weight and runtime the treadmill can accommodate and is hiding my negative review from their product page. Here it is in full, minus 1x f-bomb to comply with TrustPilot: ----------------------------------------------------------- Short version: Purchased on 11/25/24. Received on 12/18/24. The Motor started to show problems on 3/12/25, then officially blew out on 3/24/25. For reference, I weigh 245lbs and would use it for 4 hours daily 5 days a week which are all well within the specs on the page above. New parts didn't arrive until 5/8/25, and a technician they hired didn't get to me until 5/19/25. With the new motor, I measured temps of up to 150-200°F after JUST ONE HOUR of walking at 1.8 mph. I sent an email on 6/2/25 inquiring about this and am currently working with them on more troubleshooting... ----------------------------------------------------------------------------------------------------------------------------- Long version: I originally tried to purchase the previous version of this TR1200 treadmill through TreadmillOutlet(dot)com on 7/4/24. I then got told that although it showed in-stock on the TreadmillOutlet page, the treadmill was apparently back-ordered through Lifespan, so TreadmillOutlet couldn't get it to me right away. Lifespan changed the estimated in-stock date several times according to TreadmillOutlet AND on the Lifespan website, so it was a constantly moving goalpost of when I would actually receive this thing. I waited until 11/21/24 before I got fed up and called to ask for a refund. I ended up talking to the owner of TreadmillOutlet and he thought it was ridiculous too, said they'd had numerous problems with Lifespan, and actually dropped all Lifespan products from their page shortly after this conversation. He refunded my purchase. Luckily, this was right around when Lifespan introduced their newest models, so I purchased this one directly from Lifespan on 11/25/24 and received it on 12/18/24. Imagine my joy that my long awaited treadmill was here... Now imagine my disappointment when I opened the package and it included a European-style cable and instructions written in Cyrillic (I'm in the US). To be fair, they got me the correct cables and manual PDF's in less than a week and also sent me one of their small yoga balls for free. Which I thought was very generous and I was very grateful. This would have been the perfect ending to the story. However... The Motor started to show problems on 3/12/25, then officially blew out on 3/24/25. For reference, I weigh 245lbs (and dropping) and would use it for 3-4 hours daily 5 days a week which are all well within the specs on the page above. When I got in touch with Lifespan about it, they requested that I -- a completely random and probably unqualified person -- open up the treadmill and start unplugging things and troubleshooting for them. This was a nightmare as all the connections were hot-glued down and I had to chip away glue with a utility knife at a terrible angle for 2 hours before I could perform the steps they wanted. This back-and-forth went on until 4/2/25 when they approved the parts to be sent. Then, guess what? I was told the parts I needed were back-ordered! I had to wait about a month until 5/8/25 for the parts to arrive, and then another 10 days waiting until 5/19/25 for a technician they hired to perform the installation. Now, today, the treadmill does technically work. However, after ONLY 1 hour of use at 1.8mph, I have directly measured temps of up to 150-200°F on the body of the motor. This is an obscenely high temperature for the motor to operate at. This is with the cover completely off, so it is not an airflow issue. I am extremely wary of this because I bet the first motor died from thermal breakdown in exactly the same way. I also experimented with the motor temps when I am not walking on it, and it stays at around 100°F just running with no weight on it, with the cover off... I am currently stuck with a Treadmill I cannot use as advertised, the new motor will probably end up blowing out eventually no matter how gentle I am with it, and the overall experience of getting to this point has been frankly a f****** nightmare. I am currently playing email tag with Customer Support again, but I am not hopeful that this will be resolved satisfactorily. I will happily update this review in light of new developments... But for now, please please please please please reconsider purchasing this unit at this time, especially if you're a heavier person.

My 1.5 year old $3,000 treadmill is requiring a new MCB + belt, and I'm being told I need to pay for the technician's time. My unit was also delivered without a functioning screen. My experience with customer service has been very poor, I've explained my frustration with this total lack of customer support, and they've never forwarded my complaint to management. I do not believe you should be out so much money on a well-maintained, treadmill. I do not recommend LifeSpan or their customer support.

No product or refund received, poor communication and customer service

Terrible customer service and warranty process. My 2 year old treadmill broke down in January 2024 due to an electronics issue with the motor and the company has been unable to provide parts for servicing and continuously changed their delivery estimates twice. The latest timeline as of March 2024 is end of the month April 2024 which will leave the treadmill broken for FOUR MONTHS. The company warranty is completely useless if you can’t rely on the company to even stock and manufacture parts for warranty replacement. At this point I will be replacing the treadmill with another brand as I cannot rely on LifeSpan and their delivery estimate timelines for parts replacement. I would never recommend LifeSpan to any customer. Their products are unreliable and the servicing is nonexistent

I bought a high-end TR5000 DT3 - about 10 years ago and during a move lost the safety key. I went to the site and saw that it was out of stock with no estimated date. I called customer service for a workaround. I sent a message from the Lifespan site that said that an internal rewire was possible but no instructions and customer service was not aware of the possibility. Now two weeks have gone by and I felt that I had a $2500 boat anchor. Then a handy neighbor suggested that a simple insulated copper wire could be wedged into the receiving connectors and taped into position. it took about 10 minutes to do and it works perfectly. Customer service still has not gotten back to me.