customer
bad customer service
I ordered a top of the line life span treadmill. Then I moved from one location to another and the communication port was damaged. The treadmill is useless without being able to hook up the control panel with that communications port. I emailed customer support and they told me the part was out of stock. But they gave me instructions to service it when the part became available. A month later and the part is still not available. And it's really not possible the service the part because the cables are glued into the motherboard. It requires special tools and a technician. When I confronted them about it they were at first, not helpful at all. When I doubled down and threatened them with negative reviews, they were much more helpful. They sent out the replacement part. I originally gave them one star because of their service, but updated to three stars after they made it right. I should not have had to go through all of that for such a simple problem.