John J P.
These products are absolutely terrible
These products are absolutely terrible, and for someone who's life isn't all that rough in regards to my day to day activities that could potentially break a product, its laughable the company is called "LifeProof". Let's start with the phone case - the original one I purchased (sorry its been over two years so don't remember the exact model) for my iphone 7s broke within a month of purchase (latch for charger). When I went to get a new one for the warranty, they were no longer selling that model and was given the option of the Fre or the Next, neither of which I really liked all that much. Since then I have gone through 1 Fre and 2 Next and they continually have issues (Home Button/Camera Cover tears, charger latch, etc). That gets me to where I am really irritated. I bought the Aquaphonics AQ9 speaker and it broke simply by my trying to close the latch. Didn't drop it, it just broke doing what it was supposed to be able to do. The first two times I tried to call for warranty support (you cant just submit the claim online) I had to wait on hold for 20 minutes + each and had to drop. When I finally gt through to someone, I waited on hold for 40 minutes, and when I was transferred to a "supervisor" they had no idea why I was calling (the previous agent clearly didn't fill them in). They had the nerve to tell me that in order for me to get a replacement (it was within the year of purchase) I had to mail it to them, wait for them to "access the damage", and then PAY 20 DOLLARS FOR A REPLACEMENT?!?! Way to stand behind your products guys... clearly the piece of garbage you pass off as "Lifeproof" isn't remotely living up to that billing, and the fact that I had to wait 40 minutes for you to tell me that is laughable. Will never buy another product from this company, was a mistake to buy the speaker after I had already established the cases were garbage.