LifeMDReviews of lifemd.com

It advertised as $39 first month then $99/month after and required credit card information to sign up. After I put in my credit card. It prompted for me to fill out a profile and showed the price of $149/month. I stopped there and did not want to proceed further. However, the $39 went through even though I did not complete the process. It did not send me any information or let me know if it would send me the GP1. I tried to call several times and always ended up with AI who disconnected me when I asked to talk to a real person or let me wait for hours till I hang up. it even told me that it would not refund my $39 and nothing I could do. I had to cancel my credit card so it won't be able to charge me again. It was such horrible experience. You won't be able to talk to anyone and they would just keep charging your money.

On a Tuesday, I signed up for an "introductory offer - 3-month trial period" advertised at $99/month for $39 down and the ability to cancel until I authorize the prescription. On Wednesday, I questioned via the app/customer general support whether the fee included the medication. I also questioned my inability to schedule a doctor's appointment. On Friday, I received a response to the appointment, suggesting that I needed to complete the onboarding process, which I did not. Then on Monday, I received a response to the support email sent the previous Wednesday, saying the medication was "additional" without specifying a charge, and an offer to buy their "bundled membership/medication" plan, which was not clearly offered at the outset. On this same day, I was sent a flurry of messages that my rx was filled, it was sent and on its way. My credit card was charged $149 which was not only unauthorized but also the amount does not correlate to any of their marketing messages to me. When I tried to reach customer support via telephone, I was met by "Alex" a very real life-like human voice (she does not announce up front she is a robot) which will only reluctantly transfer to a live agent. Once transferred I was met with a voicemail greeting announcing their queue was 15 minutes and they terminated the call. In short, this company, despite its claims to be very diligent over its patient care, will mis-lead, withhold, then shortcut and charge without a clear explanation of costs. This company is EXTREMELY deceptive in its sales practices and should be stopped.

Scam artists. They drag out your appointments to charge you more monthly fees before prescribing your medication. Overpriced and dishonest

They are deceitful in disclosing their fees for the medication and monthly services. They implied when I signed up that there was a promotional fee to join of $75.00 plus the cost of the medication. What they failed to mention is that $75.00 is a continual monthly cost in addition to the medication. While LifeMD has decided that they need additional clarity in disclosing their fees, bottom line is they still overcharged me and at this point should refund the entire $150.00

In the past month I have been billed $800 for a $149 offer. Their customer service is non responsive. They play with the billing so much I'm sure v I'm not the only one with billing issues. Even worse is that after numerous texts and emails they refuse to let me talk to someone.

Very disappointing customer service. I have emailed them twice about been a patient and they have not even the courtesy to respond.

This company basically took our money and would not refund the money. The cost advertised on the site is not the cost that is charged. Very long wait times to even speak to someone just to be told funds would not be refunded for an unauthorized charge. I never spoke to anyone on the site regarding health or medication that was prescribed so what was the extra cost for? Ended up filing dispute with the bank to try to get our money back. Never again will I use something like this. As soon as I saw it was a California company I should have known to stay away.

This company is one of those scam companies that take your money and is hard to cancel. I have already canceled my account and yet… here we have ANOTHER email about them trying to take out $7. DO NOT trust this company! I have emailed them and received no response. I was going to call but with others saying they can’t get ahold of anymore, I’m started to second guess if I’ll be able to talk to an actual person.