LifeMDReviews of lifemd.com

Horrible experience. Customer service is miserable and unresponsive. I cancelled my membership they continued to bill me and kept sending medication. I tried several times to get a refund. Was strung along or completely ignored. The company's response on trustpilot is the same that I have received multiple times. They say they never received my emails, screenshots containing proof of cancellation etc. They just keep telling me to contact customer service. I just want my refund.

Terrible experience. Wrote in several time to cancel an order. They never cancled it. Billed me twice since then. Stay away.

The advertising for this company implies that they'll be able to prescribe you Wegovy for weight loss. Keep in mind that this is only true if your BMI is over 30 (or if you have co-morbidity like diabetes). I had to pay their $130 onboarding fee and get a blood test to find that out. LifeMD surely realizes that they will have customers who who want Wegovy but don't qualify for it. It would be ethical to let you know this upfront -- after all they ask for your BMI before they ask you to pay for your membership. They are choosing to conduct their business in a way that preys on people who don't qualify. I'm sure there are a lot of people who've paid money just to be told they don't qualify. So don't be a sucker like me! If you're in the same boat (under 30 BMI) please don't waste your time and money by trying to get Wegovy from one of their providers. Good luck!

I had an initial appointment, went to a lab on their list for blood work and am still waiting three weeks after for any results. I didn't hear a word until I asked the status but no one ever follows up and now I get no replies at all. I requested a refund so I hopefully don't get charged again for nothing.

I was so disappointed to learn - only 3 minutes before my first scheduled appointment after answering all the personal medical questions - that the drugs were an additional cost on top of the 3-month fee for $400 or thereabouts. Sooooo misleading on the website. I clearly indicated I had no insurance since this is part of their initial onboarding process. Which is why I was prepared to pay the $400 for what I thought was the service + meds. But that turns out NOT to be what they are offering. Personally, I may take this further and report them for misleading advertising. No doubt somewhere in some legal mouseprint on their site they are legally covered. But what's in legal mouseprint vs what you make clear to consumers right upfront - in other words, doing the right thing and not doing the bait-and-switch - are two different things. If this was my experience before even the first appointment, hard to imagine it gets better from here. What a waste of time. Cancelled my appointment. Hoping my refund comes through. Disappointed.

Don’t let the take you for 193.50!!!! I had my ‘doctor appointment’ but absolutely nothing else. They provide no value, can’t answer a simple follow up question without taking 3 days at which point they don’t even answer the question 😡! It’s a complete waste of money, I’m convinced nobody actually gets medication. They’re wildly unprofessional!

The worse experience ever. Rude customer service. Expensive and provide nothing except wasting people time and take their money. LifeMD, you’re the worst.

Upon reviewing my billing statements, I noticed that WorkSimpli, a subsidiary of this company, was fraudulently charging my account in the amount of $39.95 each month. I never once authorized these charges nor used this service. I contacted WorkSimpli to inform them of the fraud and the fraudsters themselves replied saying all they would be willing to do is refund the most recently charge rather than the several fraudulent charges that were never authorized. They can also confirm on their own end that I was not using their services and did not authorize the charges yet they continue to deflect. They reference their terms of cancelling a free subscription but I was never the one to sign up for this in the first place and someone else illegally used my payment information yet they take zero responsibly and do not honor the laws based around fraudulent charges such as this case.