LifeMDReviews of lifemd.com

I’ve reached out 3 times now for a refund…I spoke with someone on the care/desk team and promised a refund in 3-5 days and still have not received it. This is a scam. Had to wait almost a month for a doctor visit…don’t waste your money.

I enrolled in their weight management program on November 3 and provided all requested information about me and my insurance. The first availability to speak with a doctor was November 14. It was a 5 minute call and she didn't offer any information about the program or options. They then began the insurance check, even though they had everything needed and were paid since November 3. Since then, emails are never answered sooner than two full business days. Nurse asked me what prescription I want rather than a medical professional making a recommendation. Currently, I just waited six days for a follow up to my most recent communication only to be told the same information that I was given 6 days ago. I'm ready to contact my credit card company to dispute the charges I prepaid. Its feeling like a scam, and if not a scam, then they really don't care about a name and a face in their paid database.

Highly disappointed - meds don’t ship on time, leaving gaps in medication schedule. Don’t answer the phone, after being on hold told to leave a message. Called the pharmacy, they are unable to help since a lifeMD fulfillment. Told they’d escalate and I’d receive a call back and obviously, haven’t received a call back. As of now, I have $600 worth of meds that haven’t shipped and leave the country in 3 days and will be without my medication. Nobody seems to care.

Very misleading! Ad starts out with “get ozempic for weight loss.” Then you answer questions and are asked what supply option you would like and pay for it… thinking you’re paying for your ozempic prescription because it’s super expensive. Then later in the process you find out all that money was just for a subscription to LifeMD and you still have to buy your Ozempic prescription. Wasted time and money! I want a refund but can not get an answer and I’ve only been signed up for 10 hours and not used any of the services.

I recently came across Lifemd.com while searching for GLP-1 medications. At first glance, it appeared to be a promising platform where I could connect with a medical professional, receive necessary prescriptions, and purchase medications. However, my experience turned out to be far from what I expected. During the sign-up process, it was unclear that the cost of the medication was not included in the subscription fee. The fine print stating this was frustratingly easy to miss, and it felt misleading considering the marketing messages presented throughout the website. The phrases "includes access to medications like Wegovy® or Ozempic®" and "GLP-1 Prescriptions Available: Start your weight loss journey today!" gave the impression that these medications would be provided as part of the program. To my dismay, in order to obtain the medication, I would have had to undertake additional steps, like a phone interview and pre-screening tests, which were scheduled weeks away. And then of course I'd have to pick up the balance that my insurance didn't cover, with no guarantee any of it would be covered. It became apparent that Lifemd.com heavily relies on customers making the same mistake I almost did. It's disheartening to think they might have continued stringing me along with the false hope of receiving the medications, only to face a difficult refund process. In the end, I'd pay the same price for medications as if prescribed by my insurance-covered tele-health provider. What you're offering has no real value. While I understand that important policies are often contained in lengthy terms and conditions, something as vital as the inclusion or exclusion of medication should be crystal clear throughout the sign-up process. I felt compelled to share my disappointment, as it seems like Lifemd.com could be intentionally taking advantage of people's oversight. Transparency and honesty are crucial in establishing trust, and unfortunately, Lifemd.com missed the mark. I urge them to reevaluate their marketing tactics and provide a more upfront and unambiguous explanation of what their services truly entail. Customers should not have to navigate through hidden clauses and refund nightmares to understand what they are paying for. In the future, I hope Lifemd.com takes steps to rectify these issues and prioritizes the clarity and satisfaction of their customers.

Company still awful. Once I asked for a refund they went away. No more messages. They did ask me for my name, email and order id. But have me no real way to supply that information. I reached out to trust pilot and they also we absolutely no help. Therefore I am forced to contact my CC provider and use social media to get both of the companies to reply. God awful customer service with deceptive ads

It feels like a scam. They take your money but do not offer any real help. I've been trying to get in touch for a month and still have not recieved a response. Update 11/23: only after I threatened to file BBB complaint did I get a response and now another 3-5 business days till a refund is issued. I was told nearly 4 weeks ago that it would be 5-7 business days.

NO WAY TO CANCEL and it wasn't supposed to be a recurring charge. It was supposed to be a 1-time purchase of a 3 month membership that would expire at the end of 3 months. However, they bill you $500 every 90 days. There is zero info on their website about how to cancel. I've been on hold on their phone line for 3 days now - no one picks up. You get no resolution from emailing them.