erin V.
Deceptive practices-compliance violations
I just joined today and I was under the impression the medication was covered. I paid almost $300 for a three month subscription and after it took my credit card, it says I cannot even get an appointment for 3 weeks. Why would I pay for a service I am not receiving and I will not even receive medication because I indicated in the initial questionnaire that I do not have insurance that will cover it, so would I pay for someone to negotiate insurance coverage for me that I dont even have? Very misleading and deceptive to the customer. I expect a full refund, or I will dispute with the credit card company. I also work for a business credit reporting agency as well and looked up the company after I saw all these negative reviews and your company has a very bad score. Please issue a refund or a complaint will be lodged with the BBB as well as with my company.
Response from LifeMDMar 26, 2024
We are sorry to hear that you are experiencing delays with appointment times. We were able to locate your account and schedule an earlier appointment for you. Although you indicated that you do not have insurance, we do not require clients to have insurance in order to receive medications. In the event that your insurance does not cover you, you do not have insurance, or your co-pay is too high, don’t worry. We have partnered with one of the largest U.S. licensed compounding pharmacies, which can get you started with compounded GLP-1 medication starting at $99 a month. This is nearly ten times cheaper than branded GLP-1 medications without insurance coverage, such as Wegovy or Zepbound. To provide you with a better understanding, our program works similarly to when you go to an in-person doctor's visit. You pay and consult with a doctor, and they may prescribe medication, which you then pick up from a pharmacy, paying either via insurance or out-of-pocket for the medication they prescribed. Our platform allows all of this to be done virtually and from the comfort of your home. With our platform, you get insurance coverage assistance for Branded GLP-1 medications, unlimited access to your provider, Quest and LabCorp labs, and 24/7 customer service access to ensure you have everything you need along your weight loss journey. We are committed to providing the best care possible, and we would appreciate the opportunity to speak with you to clarify any concerns you may have. Someone from our management team will contact you regarding this issue to see how we can rectify it. Thank you for being a valued LifeMDMD customer!