LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
lifemd.com
Website
lifemd.com
Category
Doctors & Surgeons
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I signed up, got charged the monthly fee right away, didn't get an appointment till may 6th weeks later, paid another 100 for the prescription and then you guessed it another montly fee but No Prescription and it's now may 21st and no closer to getting it, it hasn't even said it shipped.
Response from LifeMDMay 23, 2024
We are sorry to hear there was a delay in shipping your prescription. Sometimes, orders can get stuck in the fulfillment process for a variety of reasons. We were able to locate your account, and it appears we did attempt to reach you for an address confirmation, which was requested by fulfillment; however, we did not receive confirmation until 5/22/2024. We will take steps to get this information over to the pharmacy as quickly as possible so they can ship your order promptly. Your experience and trust in our service are incredibly important to us, and we're committed to making this right for you.
SD
Steven D.
This company is a scam
This company is a scam. They did not send medication, charged erroneous charges, and would not communicate.
Response from LifeMDMay 21, 2024
We are terribly sorry to hear you feel as though our company has scammed you. Our goal is always to provide the best customer service possible and be transparent with our customers; it is never our intention to make them feel as though they have been scammed. We were able to locate your account, and it appears your order is now on its way; we will send you a message via your patient portal with your tracking information. If there's anything more we can do to assist you, please don't hesitate to reach out. We are here for you every step of the way
PW
Pamela Williams C.
I am so disappointed
I am so disappointed. Had first month and life was amazing. Then when I ordered my refill on May 2, I have yet to receive it. Any weight loss I enjoyed is gone, and not receiving any help to receive my medication although I spent a fortune! So disappointed with this process. I would not trust them and look elsewhere for companies that will provide your medication.
Response from LifeMDMay 21, 2024
We are sorry to hear about the challenges you've faced with receiving your medication and the impact this has had on your progress. It's disheartening to hear that the experience has not met your expectations, especially after a promising start. We aim to provide seamless and supportive care to all our patients, and we are sorry that this was not your experience. We were able to locate your account, and we found that this has since been resolved, and your order has been received. If there's anything you need to get back on track, please don't hesitate to reach out; we're here to support you every step of the way.
DJ
Daniel J.
Over two months and nothing
Over two months and nothing. I feel like this is a scam and you're pushing your own compound rather than working with the insurance company. The last message from the provider asking me to evaluate your criteria of your weight loss program vs the insurance company requirements is frustrating. I don't have the specific knowledge to have this conversation. I have Cigna and I assumed this would be common knowledge for your company. Not happy, I'm not going to recommended.
Response from LifeMDMay 10, 2024
We are sorry to hear about your frustrations and the challenges you've encountered with the insurance process and our program. It's never our intention to make you feel unsupported or to push you toward any specific medication option without considering your preferences and needs. We aim to provide personalized care and support to each of our patients, including navigating the often complex insurance landscape. We understand that the insurance process can be confusing and sometimes lengthy. Our team works diligently to communicate with insurance providers to determine coverage for GLP-1 medications. However, each patient's insurance plan is unique, and the requirements for coverage can vary significantly, which might lead to requests for additional information, approval, and, unfortunately, denial. Our goal is to ensure you have access to the most effective and appropriate treatment options available to you, whether that's through insurance-covered medications or our compounded medication options, which are offered as an alternative to ensure treatment continuity or to get you started as soon as possible when insurance hurdles arise. We would be more than happy to reach out to you regarding this situation so we can offer some resolutions to get you on the right track; we have sent you a request via Trustpilot for additional contact information.
SA
Shek A.
I still haven’t received my first set…
I still haven’t received my first set of meds as of 5/6. I joined the service on 4/9, paid $387, had my doc phone visit on 4/21, paid $99. I didn’t have any issues, I was told they would put the order in for my meds, but nothing, no email. 5/3/24 I sent them an email asking for a refund, they told me my meds were in the final stages to ship and that I would get an email when it shipped, again no email. I’m so mad and disappointed too. Is this a scam. I’m sending my final email to request a full refund. Now I’m looking at a request for refill.
Response from LifeMDMay 7, 2024
We are truly sorry to hear about the delay in receiving your medication as well as responses from our support staff. It's important to us that our patients receive timely updates and support throughout their treatment process, and we understand how the lack of communication can be disappointing. We can assure you that LifeMD is committed to providing quality care and support to our patients, and we are sorry to hear that this has not been your experience with us. We would love to have the opportunity to speak with you regarding your account so we can rectify any issues you may have encountered. We have sent you a request via Trustpilot so we can locate your account with you, and a member of our staff can reach out to you to address any concerns you may have.
JL
Jerry L.
The doctor never showed up for my first…
The doctor never showed up for my first appointment. I contacted them and requested an immediate refund. This is terrible that you pay over 300.00 and the Dr. doesn't even show up to the virtual meeting. The meeting was at 8:40 AM and I waited till 9:05 AM with no response. I immediately contacted LifeMD and told them I wanted to cancel and get a refund. The provider's name is Tenae Griffin FNP.
Response from LifeMDMay 7, 2024
We are truly sorry to hear about your experience with your scheduled appointment and the inconvenience this has caused you. It's certainly not the level of service we aim to provide at LifeMD. We were able to locate your account and see that your request has been fulfilled by our team. We will also be investigating your account to look into what happened so we can prevent incidents such as these from happening in the future. Again, we do apologize for any inconvenience this may have caused you. We would like to thank you for bringing this to our attention and providing us with feedback so we can identify areas in which we need to improve.
NL
Nein L.
ONCE THEY GET YOUR MONEY THEY GHOST YOU
I joined this company with high hopes. the concept is good. I paid 387 for the membership for 6 months on March 24th. after a few days they posted on the app that i could get the medication with a PA they could do but it had no rates of what would actually be out of pocket, so I kept asking about it.
Meanwhile, It took weeks to get my first appointment. (April 10th).They canceled my previous appointment and didn't tell me .
I attended the video chat appointment and I was prescribed medication on April 10th that I paid for on the 10th and it arrived 4/20/2024 after I called and messaged numerous times to find out what the delay was.
I kept asking about what the rate would be for the PA over and over and they FINALLY told me the rates on 04/21. I can't imagine how long it would take for them to actually get the approval.
I found out when I called and asked what the delay was in the order since it was placed, that when the 6 months is over, my membership will go up. It's not listed on the site. This "special price" is just to get you in the door.
Ever since then, No one answers my messages or my calls. I sent a message about a medical issue with my eyes on April 24th, and I still haven't heard anything. The next appointment was May 2nd which I booked as well but by then, I saw my local doctor for medical care.
Now my refill notation has popped up and it has a clause on it stating if the doctor recommends to up my dosage they will do so without consulting me, That's crazy! And a buttons staying "pay 299.00 for your refill" which of course I didn't touch. As fast as they take money from you during your appointment to get the meds, I can't imagine that was a warning button. that was a insta-buy button. and that clause about them upping the meds without your consent and not knowing if they would charge more is NUTS.
So I sent a message if there was more money involved than what I am already paying them for the change in strength of my medication if the dose is changed. No response. I called more 3 times, I am on hold for over 30 minutes each. i get no call backs. No one in billing or medical has responded to me.
It's like they got my money and they think they can just take more and more how ever they want and that was good enough for them. We don't need to refund me or bother with her for the next 4 months.
I can't do anything in this company if they don't answer my questions. Now It's all about delayed meds refills, responses, and communication. I can't move forward with this company if doctors and billers don't answer my questions. It's wasting membership time a huge waste of money. They are not reliable, My meds will not be consistent because they can't communicate. They know time is money and they are wasting mine!
They are not providing a service to me this way.
IN RESPONSE: GETTING HALF PRICE DOESN'T MEAN I GET 1/3 SERVICE TIME BECAUSE YOU DON'T REPLY TO MESSAGES OR ANSWER CALLS NOW THAT I RECIEVED MY FIRST ORDER OF MEDS. I PAID FOR 6 MONTHS OF SERVICE. NOT 2.5.
ITS MAY 6TH AND YOU RESPONDED WAY FASTER THAN THE REST OF THE STAFF. THEY STILL HAVEN'T RESPONDED.
AND NO ONE HAS TOLD ME IF THE DOCTOR INCREASES YOUR MEDS WITHOUT YOUR KNOWLEDGE, HOW MUCH ARE THEY GOING TO YANK OUT OF MY ACCOUNT WITHOUT ME KNOWING?
THIS COMPANY IS TOO MUCH SHADY FOR YOU SAYING IT DOESN'T WANT TO DO A DIS SERVICE TO THE CLIENTS.
Response from LifeMDMay 6, 2024
We are truly sorry to hear about the challenges and frustrations you've experienced with our service. It's clear that we've not met your expectations, and for that, we apologize. Your concerns regarding communication, billing, medication dosage, and overall service are taken very seriously. Regarding the delay in receiving your medication and the lack of communication, this is not the level of service we aim to provide. We strive to ensure timely delivery of medications and clear, responsive communication with our patients. I understand how crucial consistent medication and prompt answers to medical inquiries are to your health and well-being. Regarding the initial sign-up costs, if a patient chooses a plan that involves a one-time discount, such as six months for $387 (50% off), it is mentioned that this price is for the first six months. Our intention in offering these discounts is to allow patients to try our program while saving some money.
Your health and satisfaction are our top priorities, and we're here to support you every step of the way. With that being said, we would appreciate the opportunity to review your account so we can identify what errors happened on our end and reach out to you with some resolutions. We have sent you a request via Trustpilot.
JO
Joe
Complete and utter ripoff
Complete and utter ripoff. Never got a response from the NP provider, the med was never approved, and my questions were never answered, but I was still charged. Tried their customer service and it was worthless. Stay away from these con artists. I am contesting the charge.
Response from LifeMDMay 6, 2024
We are truly sorry to hear about your experience in using our services. Our goal is always to provide the best customer service possible and be transparent with our customers; it is never our intention to make them feel as though they have been ripped off. We are committed to providing the best service possible and would appreciate the opportunity to look over your account and reach out to you so we can identify the problem and rectify it as soon as possible. We have sent you a request via Trustpilot so we can gather your contact information and investigate what went wrong on our end.
