Disappointed
Don't expect to get your prescriptions…
Update: June 22 still no medication despite being told it would be here in 10 14 business days and despite being told they found another problem with the order and have reorder it and it will be shipped immediately. The have now messed up the order 3 times. Three times!!! Still no contact from Life MD regarding my review. Update: June 9 Still no refill received. They gave up and started over. Still no response from this review. I did have an appointment with my original prescriber whom has now escalatedfir the 4th time. Still waitingon a tracking ID. The careteam is good. The customerservice is horrible Update: its June 2 and I have not received my prescription ordered on May 13 or a phone call or a response to this review Original Review May 24 Don't bexpect to get your prescriptions or responses. They will tell you different information. It takes 10-14 working days, not counting weekends and holidays, to get your prescription. So technically, they should order your prescription 3 weeks in advance, but they do not. They will take your money but don't deliver. There is always a technical difficulty. Either the system did not update or there was a glitch in the orders to the pharmacy. It's a Ponzi scheme for drugs. They take your money and send the drugs to the people who order for the first time, float your first month's membership for a month before you even get an appointment. I signed up on April 3 and have only seen one prescription. I promise they are just floating your money and promising you something free in the future, knowing you will leave and say, F this. I was just told that they ordered my prescription on May 13, and now it may be a week before I even hear back from someone B/C it's a holiday weekend, and then it could be two more weeks before I get my prescription. Scam artist
Response from LifeMDMay 28, 2024
We aim to deliver timely and transparent service, especially when it comes to the management and delivery of prescriptions. We understand that any delay beyond the processing period, especially without clear communication, is not acceptable. We are continuously working to improve our systems and processes to prevent such issues. We can assure you that we are committed to resolving your concerns. With that being said, we would be very grateful for the opportunity to speak with you regarding this matter and look into your account so we can identify the issue and resolve it. To do this, we will need your contact information so we can locate your account; you can supply us with your contact information safely through Trustpilot. We have sent you a request through Trustpilot.