LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
lifemd.com
Website
lifemd.com
Category
Doctors & Surgeons
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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Customer service is lacking. My latest prescription was sent to the pharmacy on May 8th. It is now June 4th and I have not received my prescription. When I reach out, they ask me to be patient but offer NO explanation or update. They certainly charged my card for the prescription though. I've paid. They haven't delivered. They offer no response. Frustrating.
Response from LifeMDJun 3, 2024
We are truly sorry to hear about the challenges you've encountered with your prescription fulfillment and communication. It's important to us that our patients receive their medications on time. With that being said, we are committed to rectifying this situation. If you would we would appreciate it if you could supply us with your contact information safely through Trustpilot so we can locate your account with us. We have sent you a request via Trustpilot.
SA
Sarah
It sounds like this company is about to…
It sounds like this company is about to go under and is tying to push for as much money as they can get before that. LI signed up, but then got a bad feeling and tried to cancel. I was offered a free month, so went ahead and had an appointment, and the NP I spoke with was very jokey about the whole process. She put in the order for the meds, but the next day, I decided to cancel for good. I understood I was on the hook for the meds, but asked for my fees back, and they refunded all but $48–for the appointment! How does that equal a free month?
To add insult to injury, the medication hasn’t even come yet, and my appointment was 2 weeks ago.
Last week, I signed up with another company with better reviews, had my appointment on Tue, and got the meds on Sat. I’m not sure what is wrong with this company, but I don’t think I’d trust what I received at this point.
Response from LifeMDJun 3, 2024
We are truly sorry to hear about your experience and any confusion or frustration it may have caused. Our intention at LifeMD is to provide a supportive and effective weight management program. As for the delay in receiving your medication, we understand how disappointing and inconvenient this must be. Delays can happen due to various reasons, including processing times at the pharmacy or shipping delays, but we aim to minimize these as much as possible. Your feedback is invaluable to us as we continually strive to improve our services and patient experience. If you would we would appreciate it if you could supply us with your contact information safely through Trustpilot so we can locate your account with us. This will allow us to review the account and identify any issues so we can rectify them as soon as possible. We have sent you a request via Trustpilot.
SA
Samantha
$486.00 and no medication!!!!
I had a consultation on May 15 and was told by the online dr that my prescription would be sent to pharmacy the same day, I had an online message to say that Pharma had received my prescription on 5/15. From then on no movement, I have been charged $398 membership plus $99 for my first prescription. I’ve reached out on messaging numerous times now I’ve been told different every single time, firstly that it would take 7 to 10 days and secondly that it would take 10 to 14 business days then thirdly that they have escalated it and that it’s been processed, I called up and spoke to somebody and I was told that the shipment was on its way, today received a message saying it’s still not processed! Sadly, I’m very despondent about this company and have requested a full refund so I can go elsewhere but they have now stop responding to phone calls and messages online. I’m in the process of doing a chargeback through my bank. Very unprofessional and poor customer support, BEWARE!
Response from LifeMDJun 3, 2024
We are truly sorry to hear about the difficulties you've encountered with your prescription and the frustration this has caused. It's clear that your experience has not met the high standards we strive for at LifeMD, and for that, we sincerely apologize. Your concerns are important to us, and we are committed to resolving this matter to your satisfaction. Regarding the discrepancies in the information provided about your prescription's processing and shipping times, it is understandable how this can be confusing and disappointing. We are going to look into the status of your prescription and ensure that any issues are promptly addressed so you can receive your medication as soon as possible. We value your trust and are dedicated to making this right. Your feedback is invaluable in helping us improve our services, and we are here to support you in any way we can during this process.
TB
Teresa B.
Prescription fulfillment is dismal
I am fairly new to LifeMD, however, my experience with prescription fulfillment and communication has been dismal.
There are no updates on the "portal" regarding processing and after asking for a vacation override to leave on the 29th of May I still have had no updates. Luckily my trip moved by 2 weeks.
My first shipment arrived late and warm and I received to notification it had shipped or accurate tracking number.
Still waiting on my meds requested over 2 weeks ago, no update, no information.
Response from LifeMDJun 3, 2024
We are truly sorry to hear about the challenges you've encountered with your prescription fulfillment and communication. It's important to us that our patients receive their medications on time, and we will immediately escalate this issue to our pharmacy team to ensure your prescription is processed as a priority. We aim to have your medication shipped to you as quickly as possible. Your health and satisfaction with our service are of utmost importance to us, and we're here to support you every step of the way.
SB
Sandra B.
this is a scam
this is a scam, i paid $129 for a 10 minute conversation, that is it, they kept trying to debit my account with no explanation and i received no shots, SCAM! BEWARE!!
Response from LifeMDMay 31, 2024
Thank you for your feedback, Sandra. We are so sorry to hear there was a misunderstanding with the cost. It is mentioned a few times during the sign-up process, before submitting your payment, that the cost of medication was not included in the membership cost. We make sure to state this on the website as well to be transparent with our clients; we do understand that sometimes details such as these can often get overlooked, and we are sorry to hear that this may have been the case. We would appreciate the opportunity to speak with you about this to address any questions or concerns you may have. Someone from our management team will contact you regarding this issue to see how we can rectify it.
MA
Martha A.
They discriminated against me because…
They discriminated against me because I'm disable due to Parkinson's. They would not let me sign up for the weight loss program. I'm disabled because I have Parkinson's so I have Aetna Medicare insurance. They said they couldn't give me the discount price because I was on a government program. I worked 40plus years and was made to contribute towards SS so Medicare isn't a handout like they made me feel when I called them. I was going to pay cash not bill my government handout insurance and by the way I pay for my Medicare every month.
Response from LifeMDMay 30, 2024
We are truly sorry to hear about your experience and any feelings of discrimination you encountered. At LifeMD, we are committed to providing equitable care and support to all our patients, including those with disabilities and those on Medicare. It's important to clarify that our policies and practices are designed to comply with all applicable laws and regulations, including those related to Medicare and other government programs. Unfortunately, certain discounts and pricing structures may not be applicable to government-funded insurance plans due to specific regulatory requirements. This is not a reflection of our values regarding patient care and support and we apologize for any inconvience it may have caused you.
BM
Ben M.
Dr never showed up for the virtual…
Dr never showed up for the virtual appointment. Charged for medication without receiving any service.
Response from LifeMDMay 29, 2024
Thank you for your feedback. We are so sorry to hear there was an issue with your appointment. Customer satisfaction is of the utmost importance to us, and we are committed to resolving this issue. Someone from our management team will review your account and reach out to you with a resolution.
SG
Sheameaka G.
Received my appointment with the doctor…
Received my appointment with the doctor or specialist for the Ozempic, wegovy or semiglutide weight loss medication 4/30/24. After the appointment she assured me my insurance may not cover it so I opted to just pay for it. They charged my card and said allow 10-14 days for my medication. I was ok with this until on day 14 I still hadn’t received my medication and they kept trying to charge my card as this is a membership. I put this transaction on a pre paid card as I was not very familiar with the process so I didn’t already trust it. I’ve reached out numerous times to see what happened And I was assured they would not only fix this but expedite it. I am now on day 28 charges still trying to go thru and no medication. Then I just requested a refund at this time no response in the app so I called and she agreed they would be expediting the meds and still nothing! I think they didn’t realize the overwhelming demand for the meds and don’t have the supply as other articles I’ve been reading. This also makes me sketchy about the products as you don’t have enough supply for the demand which I would question its purity from here. But now I would like a refund please…
***Since posting this review I received my meds still unsure if I’ll continue don’t want to have to keep coming here to get rapid results***
Response from LifeMDMay 29, 2024
We are sorry to hear there was a delay in shipping your prescription. Sometimes, orders can get stuck in the fulfillment process for a variety of reasons. Your trust and health are of utmost importance to us, and we aim to resolve this matter promptly for you. We were able to locate your account, and it appears your order has now shipped. Rest assured, we are committed to making sure you are 100% satisfied with your services with us, so a member of our management team will reach out to you shortly to address any additional concerns you may have.
