LifeMDReviews of lifemd.com

I paid $387 for the 6 month program, my initial meeting and first prescription were filled fine. Now I have been waiting for almost 2 weeks for them to complete the prior authorization and have messaged and called multiple times with no response. All I need to do is complete the prior authorization so I can fill my next prescription but I cannot get anyone to do that. Horrible service. I would have stuck with Ro if I knew this is how they treat their paying customers.

Paid full membership and medication fees, 12 days in and meds have not even shipped. Zero communication or meaningful feedback. Did not expect much, but at least medication as they promote the safest and supply to take care of their customers.

Tried medicine for 3 weeks I’m down 0.0 pounds. Have sent several emails got no response. Do not use these snake oil salesmen!!!

So far I am not happy with my experience. I signed up and uploaded all my info on 5/22 and scheduled my first appt for 5/24 at 1:00pm. A day after signing up I was notified on the portal that the insurance coverage info was inconclusive. Then I was notified the AM of my appt that my provider was no longer able to make that time and I needed to reschedule for 5/28 at the earliest because of the memorial day holiday. I had the initial consult and was explained the options between the generic vs branded weight loss drug options. I asked if my insurance would cover any of the cost for the branded options and was told that 90% of people are not covered and that the generic option was like $129 for first month and then like $387 per month after. If I wanted more info on coverage of branded I needed to call my insurance company. So much for the insurance help they claim with the $387, six month subscription. One call to insurance and I was able to find out that Wegovy would be $100 out of pocket per month for me. I shared this info with my NP and she said she could write a script for the next round but to call the pharmacies in my area and make sure they could actually fill the product due to shortages. As of today, June 6th, there still has not been a subscription mailed out yet. I reached out two days ago and was given the typical response of prescriptions can take 7-14 business days to ship out that others have received as well. So where this all rubs me the wrong way is that I am paying $387 for 6 months of their service, yet they may not ship order till 6/14 (if they stick to their 7-14 business day policy). My next 4 week appt is not till 6/25, yet I will have not been on the medication for more than 2 weeks best case by then. How do you know what adjustments to make to my dosages and evaluate hot things are going if the medication is not here. Seems like this is going to be very difficult to keep up with the continued and consistent medications. If I end up with large gaps of time in between, then this will not work out so well. I want to see this turn out well and I have been hopeful, but very disappointed so far and seems like more and more red flags popping up.

It took about 5 days to get an appointment and the appointment was fine. After that and then charging my credit card, very little communication. I am still waiting for my prescription. I have preauthorization from my insurance company but they haven't sent in the prescription order to a pharmacy. They've had the preauthorization for 7 days. Thats all they have to do. They do not respond to messages. I think they may be a scam. And for them to say you can reach them 24/7 is untrue. They are unresponsive . I have sent them about 4 emails that they have not responded to. They have probably eight messages through their chat that they have not responded to and I have left three phone messages that they have not responded to all I need to do is send in the prescription. Any phone number for them now is automated and you can’t leave a message. I would not use this company. And the patient portal they are telling you to contact in their replies on the reviews is the chat they never reply to and the 800 number they provide no one actually answers- its a recording

Signed up for $387 for a 6 month plan. Had first appointment on 5/15/24, and it's currently 6/5/24 and the medication has not even been shipped. Almost a month, and nothing. They also took the $99 a month out for the medication, but the first month is a waste because you don't get anything. So almost $500 later and NOTHING. I've messaged them and keep getting the same responses...delays, we'll expedite this request...and NOTHING. I've filed with the BBB and waiting to hear back if they will even get back to me. PLUS, they OVERCHARGE. Both the doc and the renewal clearly stated $129 and was charged $189. I’ve gotten so many different responses from them, which proves that it’s all BS. First it’s the compounded fee, then it’s because of supply/demand. They just make this up as they go. So false advertising as well. I’ve contacted them to cancel and nothing.

My initial visit was good and I was excited to start the journey but it’s been 9 days and medication hasn’t shipped. I’ve messaged portal 2 times to find out why it hasn’t shipped and no response. Makes me want to use another company because if shipping is this delayed I will always be waiting on refills

It is very frustrating having to wait 2-3 days to get a response on the app only to need more information and have to wait another 2-3 days for that response.I have been waiting for them to send in my PLA request and they still have not done so. I was able to locate medication (it is always on backorder or not available) at a pharmacy but they would only hold it for 5 days. Still waiting to hear back from a “provider” regarding the PLA and now I will have to shop around again for a pharmacy that has the medication in stock.