LifeMDReviews of lifemd.com

My very first order with LifeMD was a mess. It took over 4 weeks to get my order and I couldn’t back out because I paid for 6 months of memory. As a response they gave me 2 months additional for free - did not want it. Then by the time you are already one week in, you have to order your next refill because it takes 3 weeks to process and get delivered. No one has touched bases with me. Yes they just upped.m my dose based on me logging weight. No one has reached out, or actually humanized the process. Then this week, I received the “shipping” and “delivery” notification on the same day and I was not home and my medicine sat in the 90+ degree heat for over 2 days, as I was not expecting delivery. They have a horrible packaging of the medicine with super cheap ice packs in a cardboard box and for spending over $300 on medicine they could do a better job keeping it safe for people. You don’t have to sign for it and it’s just thrown on the porch like an Amazon box. I’ve requested a replacement now due to the medicine being exposed to extreme heat for days and now I’m being told it will be 10-14 business days before someone gets back to me! Are you kidding me!? Of course I emailed back and have yet to get a response, but if I didn’t have to pay for the monthly membership, I would have not ordered more medicine with LifeMD! I would NOT recommend them to anyone who actually cares about where they’re spending their money and if the medicine they’re getting is being shipped with safety precautions in mind! 👎

LifeMD has an unsafe and ineffective method of shipping medications, which are supposed to be kept cool, and terrible customer service and patient care. Twice in a row, my shipment of medications has been damaged by heat and they offer absolutely no solution, such that I have been unable to take the medication. Moreover, information provided by staff in online chats is different from information I received from my provider. I strongly advise finding a different option.

Very shady. In June I contacted them for ambien for sleep. I did everything online, never spoke to anyone. They did t send me ambien they sent me something else and it did not work. Forgot about the service. Two months later I get a bill double my first bill, I immediately find out who charged me. I go to their site, I have no account, but I call the number on the online bill. They have a hard time finding me and go, oh we just filled your prescription, at this point I still don’t know what prescription. So we sort that out and I find out it is processing. So in my head, ok. I ask her to cancel it and she won’t she said it has to be filled. We went back and forth and I said I will dispute the charges and file a complaint with the bbb. So I did. But here is the thing, I never spoke to anyone, I never asked for a refill and during the process to get the meds, I was never told it would be refilled. Since I called as early as I did, and that they didn’t even fill the order yet, the right thing to do was cancel it. A very shady company that wants your money, it was a 4.00 prescription they wanted to charge 200 for. That’s unacceptable. Find a better company to do business with and I hope this review helps others. STAY AWAY from this site. They make it super easy to get . When I went to the website, I could not even log in. So they the whole process of answering questions, they never said we open refill. They just do it and then make it hard to cancel. I found out the only way to cancel, is you have to calll up. Other web sites are more honest and let you know if you are on refill and you can cancel online. VERY SHADY. If they just did the right thing and cancelled, I would not have left a review.

Horrible experience. Paid up front to speed things up and never received product or any communication. I feel like the reviews must be paid for. Paid on 7/30 today is 8/19 and can’t get anyone to answer chat or call. Don’t waste your money

Fraud Alert: They do not send transactional emails for subscription charges and do not list the amount that you paid in your account. You will only know if you look at your credit card statement Update 8/30: Below they said they would reach out to me but never did.

If I can give negative star, I would give them negative million stars. The biggest fraud ever!!! On their website everything look so nice and perfect, but it does say how big your BMI needs to be. They ask for credit card up front, and they take your money right away. After having an appointment with really suspicious “dr”Heather Hanono, for not even 5 minutes, she told me that I’m not eligible for the program, because my BMI is too low. After that I received a message saying that I’m not eligible because I have Medicare. I DO NOT have Medicare!!! They said that money would be refunded to my account. I received money back, but they kept $40 for “appointment “ !!!! When I called customer service, they told me I can’t have my money back, because doctor checked my lab results. Seriously?????!!!!! I can be doctor like that, and run my own fraud company. DO NOT TRUST THESE PEOPLE!!!!!!! Al the five star reviews are fraud!!! Do not give them your hard earned money!!! They are just leeches feeding on people who are overweight and have low self esteem. The customer service representative didn’t answer any of my questions, and when I asked to talk to his manager, he told me nobody can refund my money to me!!!! I hope they burn in hell!!!!

I think there needs to be better clarity from the initial start that states in large print that the cost doesn’t include the medication. It says it in small print. Which I did not see. It was pretty easy to cancel and they did refund so they get 5 stars for that

I am writing to express my deep frustration and disappointment with this company's handling of my medical affairs. I paid $199 on 8/3/2024 in good faith, but I have yet to receive the product, services or any satisfactory explanation for the delay. The lack of communication from their end has been unacceptable. I have made multiple attempts to contact customer service, only to be met with inconsistent stories about the status of my order and the availability of the provider. Their level of inconsistency and poor communication is not only unprofessional but also raises serious concerns about the legitimacy of their business practices. Obtaining PHI and Insurance information for self gain is illegal and punishable by law. If I do not receive a satisfactory response within 5 business days, I will be forced to take further action. Up to and including: -Filing a complaint with the Better Business Bureau -Reporting the company to the relevant medical board and consumer protection agencies. -Pursuing legal action to recover my funds and sue for mental distress!