LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 637 reviews with 1 star · Clear filters
customer
Dishonest prices.
Response from LifeMDSep 3, 2024
We are very sorry to hear that you feel this way. We strive to provide transparent pricing and ensure our patients understand the costs associated with our programs and we apologize if we fell short. We will have a member of our staff reach out to you directly so we can address your concerns effectively and work towards a resolution. Your feedback is important to us, and we want to make things right.
eric T.
Worst experience. My wife bought the membership and was told it included the medication. However, they keep charging our account extra money and the medicine never came in time. We don’t like deceptive tactics. Be honest and straightforward with your clients.
Response from LifeMDSep 3, 2024
We regret any confusion or inconvenience caused regarding the membership, medication charges, and delivery delays. Your feedback is invaluable, and we take your concerns very seriously. We understand the importance of timely medication delivery and transparent communication. We are dedicated to providing the best service possible and would appreciate the opportunity to speak with you to see if there is anything else we can do to rectify this situation. A member of our staff will contact you to see how we can best assist you moving forward.
Jen
First let me say the cancellation process was smooth and easy. Very kind customer service. Response time when I have questions to the providers have been slow and not helpful. I've used semaglutide previously with a local med spa and it worked fine. It isn't working one bit this time, oddly. It's been 3 months. I researched the pharmacy -Wells Pharmacy Network. They are the subject of a huge lawsuit as of late 2023 and many reports of them containing impurities and no actual semaglutide. Have I been paying the big bucks for saline? It sure could be. I'm choosing not to use a pharmacy under intense investigation and scrutiny, shady product that may or may not be actual semaglutide and going back to my local med spa.
Response from LifeMDSep 3, 2024
We are sorry to hear that you have canceled your membership with us; however, we are glad to hear that our team made the process hassle-free for you. Regarding your concern with our pharmacy partner, Wells, we have sent you a message in your patient portal to address any questions or concerns you may have. We do hope for the opportunity to work with you in the future, and we wish you all the best!
Siobhan
Service was unreliable, not dependable and abruptly cancelled without any explanation whatsoever in the middle of treatment without any way to continue on medication
Response from LifeMDAug 27, 2024
We sincerely apologize for the abrupt cancellation of your service and the lack of explanation provided. Please know that we value your health and trust in our services. We will do everything possible to rectify this situation. If you have any immediate concerns or questions before we contact you, please don't hesitate to reach out through the patient portal or call our urgent care line. Thank you for bringing this to our attention!
Alejandra & I.
They advertising on pricing is misleading, the membership does not include medication. I contacted them several time to cancel my account, the very same day, and the still do not cancel the account and send me emails of renewing the membership. They refuse to send me a cancelation email or letter. SCAM
Response from LifeMDAug 26, 2024
We are sorry to hear that we have made you feel as though you have been scammed. Our customers are our number one priority, and it is never our intention to make them feel as though they have been scammed. We would greatly appreciate the opportunity to speak with you further regarding this matter so that we can rectify the situation in any way we can. We have sent you a request via Trustpilot for your contact information. Once we have this, we can have someone reach out to you!
Kerri R.
Don't waste your money. You have to pay monthly fee then 199 each month for weight loss drug. If you even get it. Ordered first time had to call to track.it down took 18 days. Re ordered July 15th still waiting. Go somewhere else other places don't charge monthly fee and you get your product! Check the BBB before you subscribe.
Response from LifeMDAug 25, 2024
We are truly sorry to hear about the delays and frustrations you've experienced with your medication orders. Our goal is to ensure everyone receives their order in a timely manner as we understand the importance of receiving it on time. Reviewing your account, we see that you have since canceled your membership, and we apologize if this situation was the reason for your cancelation. We appreciate you bringing it to our attention, as this helps us identify areas for improvement. If you decide in the future that you'd like to give us another chance, we would be incredibly grateful for the opportunity to earn back your trust. In the meantime, we wish you all the best. Please don't hesitate to reach out if we can help in the future!
Amber T.
The company has VERY limited customer support. I've called and messaged for a authorization to pharmacy and insurance company going on 10days. The start this program was rocky to say the least but I had already committed and money with drawn and no customer support on who to contact. So since June I've only has 1 month of medication. No 100% customer satisfaction. Will be going else where and just take the $$ as a lesson and loss.
Response from LifeMDAug 25, 2024
We are truly sorry to hear about the difficulties you've faced with obtaining prior authorization for your medication and the lack of support you've experienced. It's clear that we've not met your expectations, and we apologize for any frustration this has caused. After reviewing your account, we can see that our team is working to complete your prior authorization as quickly as possible. If you decide to continue with us, please know that we are committed to improving your experience and ensuring you have the support you need. If you have any further questions or need additional assistance, please let us know. Your satisfaction and well-being are important to us, and we're here to help.
debbie S.
I tried the sleep medicine that they compare to Ambien…not even close. It doesn't work and then they tried to send me more that I didn’t order. Thank goodness my credit card company saw the fraud and stopped it. Not good product, no a reputable company.
Response from LifeMDAug 21, 2024
We are truly sorry to hear about your experience with the sleep medication and the issues with the order. It's important to us that our patients feel confident in the products and services we provide. We would appreciate the opportunity to speak with you to see if there is anything else we can do to rectify this situation. A member of our staff will contact you to see how we can assist you further.