LifeMDReviews of lifemd.com

Life MD’s service subscription terms were unclear. It was not clear that the medication was charged separately from a $100/month service you have to purchase to get access to the medication, I was supposed to receive a live screening before any medication was prescribed. No screening ever took place. The medication was prescribed and shipped anyway. It was shipped to my honeymoon rather than to a pharmacy in spite of my being informed it would going to a pharmacy…that’s illegal in my state. When I called, then e-mailed. No one ever wrote back or answered. I then cancelled my $100/month service she asked for my money back. Three e-mails over a week were never replied to. It’s like there’s no one behind the wheel. Post script: Life MD has now responded to my Trustpilot review, but still have not responded to my original e-mail inquiry nor my follow up inquiry. Why is it so common now for companies to respond to reviews far more quickly that they do direct customer service inquiries?

LifeMD has a shady way of advertising and when I talked to the doctor, she said that there are continued issue with how LifeMD advertises their program/medication cost. Currently I have asked to cancel with them and requested a refund of the $39 program fee. If they would just advertise honestly and truly present what you get and the cost in a way that is no underhanded. If they had advertising honestly without misleading marketing then I would be ok with staying, but looking back at emails and their website they are misleading. Even when you cancel there is reason "I thought medication was included." Do better.

Before I was even able to really begin my journey, I was hit with a major problem. After telling me the financial cost would be a monthly fee plus the cost of the medication, they tried charging my credit card for $888.00 dollars. This was supposed to be the monthly cost for the whole year!! And instead of charging me the $19.00 per month fee, they increased the fee to $74.00 per month!! That’s called bait and switch!!!

Even after confirming my cancellation on Jan 7th, 2026, LifeMD has been draining money from my checking account for the last six months! I’ve emailed, texted, and called with zero response. Terrible customer service and complete thieves to boot. Avoid this company!

This was a terrible experience, avoid!! They failed to place an order so I was out of the pills for two weeks and it took 3 phone calls to get something done. Their pricing is crazy and, I found it to be, hidden and confusing. I signed up believing it was $149 a month, didn’t know that didn’t include the pills or that when you get to a dosage that actually works it is $300 a month for the pills plus a $149 for their service totaling $449. I feel deceived and conned. Highly suggest reading everything because there are many confusing charges. Also, if you have to contact them by phone the wait times are ridiculous. my suggestion: Avoid Avoid Avoid!!!!

I could not keep my appointment due to death in family and this company was very uncaring and would not refund my money 😒. If a company doesn't care about your loss then they surely don't give af about you, JUST GETTING MONEY.

If I could give them -20 rating I would. Between Feb. 2026 and Aug. 2026, they have charged by FSA benefits card in excess of $2000, and I have received no product or services from them. They were unable to finish my "on-boarding," so I can't log-in to access customer service. They bombard me with text messages that claim to be from an active mailbox, but I have not received any responses. There are many alternatives, including through your human doctor. Pick one of those! If I receive a full refund from them, I will revise this review, but I don't have any hope of that.

Absolutely abysmal. You pay to have prescriptions written. If you want nutritional support or have questions, you’re lucky if you can get a rushed 15 min appointment. Most of my questions went unanswered. Not worth the money!