LifeMDReviews of lifemd.com

Response from LifeMDDec 5, 2024

We apologize for any misunderstanding regarding your experience with our sleep medication program. We strive for transparency in all our services and pricing. It is stated during the sign-up process online that patients will be enrolled in a recurring membership; however, we do understand that details like this can often get overlooked and we are sorry to hear that this may have been the case. Reviewing your account, your membership has been canceled so moving forward, you will no longer be billed or shipped refills of your prescription unless requested. We value your feedback and use it to improve our services. If there is anything else we can assist you with, please let us know!

Response from LifeMDNov 25, 2024

We sincerely apologize for your disappointing experience! Your feedback is incredibly valuable to us, and we're truly sorry that we fell short of your expectations. Regarding the effectiveness of the medication, it's important to note that individual responses can vary. Your health and satisfaction are our top priorities. We'd appreciate the opportunity to address your concerns directly and find a resolution that works for you. Please reach out to our customer support team, and we'll do our best to turn this experience around. We're committed to continually improving our services based on patient feedback. Thank you for bringing these issues to our attention, as it helps us enhance our program for all patients.

Response from LifeMDNov 25, 2024

Thank you for taking the time to share your feedback. We're thrilled to hear that the medication has been effective in helping you achieve significant weight loss. We apologize that your experience with our app and medication ordering process hasn't met your expectations. We're constantly working to improve our services, and your feedback is invaluable in helping us identify areas for enhancement. Your health and satisfaction are our top priorities. We'd love to hear more specific details about the difficulties you've encountered so we can address them directly. Please feel free to reach out to our support team through the app or website, and we'll be happy to assist you further. Thank you again for your feedback. We're committed to continually improving our services to ensure a better experience for all our patients.

Response from LifeMDJul 18, 2025

We appreciate you bringing this to our attention. We regret that you were unintentionally enrolled in a subscription and experienced difficulties with the refund and cancellation process. We're taking your feedback seriously and will investigate the issue to prevent similar situations in the future. Life MD

Response from LifeMDNov 21, 2024

We sincerely apologize for the frustration and inconvenience you've faced. We take such matters very seriously and are committed to resolving them. First, we want to assure you that we never intend to charge customers after cancellation. There seems to have been a significant error in processing your cancellation request and for that we are genuinely sorry. We would like to investigate this matter thoroughly to understand how this happened and to prevent such issues in the future however we are unable to locate your account on file. Please feel free to reach out directly if you have any questions or if there's anything else we can do to address your concerns. We're committed to resolving this issue to your complete satisfaction.

Response from LifeMDNov 21, 2024

We are genuinely sorry to hear about your experience. We never intend to mislead our customers, and I sincerely apologize for any confusion you've encountered. Our program is designed as a comprehensive weight management solution, which includes regular consultations with healthcare providers, personalized treatment plans, and access to prescription medications. You're correct that it's a subscription-based service. We aim to make this clear during the sign-up process, but we apologize if this wasn't communicated effectively in your case. Reviewing your account, we see that your membership has now been canceled. Should you ever wish to rejoin the program in the future, we'd be happy to welcome you back. You'll have the option to choose from our pay-on-demand service or one of our subscription plans, including those with bundled medication options. Thank you for your initial interest in our program, we hope to hear from you in the future!

Response from LifeMDNov 13, 2024

Thank you for taking the time to share your experience! We truly appreciate your feedback, as it helps us improve our services. We're pleased to hear that you found our Nurse Practitioners fantastic in their explanations and follow-ups. Our medical team is dedicated to providing high-quality care, and it's great to know they met your expectations. However, we sincerely apologize for the confusion and frustration you experienced regarding the cancellation of your prescription and the subsequent communication. Reviewing your account, it appears that we did attempt to cancel your order at the pharmacy however the order had already been fulfilled at that time. Our outreach to tell you we could not cancel the fulfillment was to keep you informed that you would be receiving a shipment to prevent any alarm when the package arrived. This order was refunded so you will not have to worry about the charge for this. If you're open to it, please contact our customer support team so we can review your case in detail and find a resolution that meets your needs. Your health and satisfaction are our top priorities, and we're committed to learning from this experience to prevent similar issues in the future. Thank you again for your honest feedback. It will help us enhance our service for all our patients.

Response from LifeMDNov 7, 2024

Thank you for sharing your feedback about the LifeMD Weight Management Program. We understand that cost is an important consideration when it comes to healthcare services, and we apologize if our pricing did not meet your expectations. We're committed to making our services as accessible as possible while maintaining high-quality care. If you'd like to discuss your specific situation or explore more affordable options, please don't hesitate to reach out to our customer support team. We're here to help find a solution that works for you.