Brittany
I was charged more than I was told.
I was charged more than I understood at the beginning. Originally I was charged $199 and then magically charged $299 the following month. I spoke to a customer care representative who messaged about helping receive a refund and then turned around later and said it can’t be done over messaging. Despite cancelling on the App, as I was told to do by a customer care representative, I now received an email stating that my renewal is coming up so I called the hotline. I was then informed that they have to finalize the cancellation and I’m only eligible for a $46 refund. Despite never scheduling a 2nd appointment, receiving a second medication, nor being notified about the change in price from $199-$299. I have used other online healthcare formats as I’m a night shift nurse and getting to appointments in person is difficult. This company is by far the worst, scamming company I have came across. The app looks great, the provider was efficient, and the customer care representative kind. But they do not have policies and procedures plainly written, their billing is a scheme, and they purposely make cancellation hard in order to further make money off of customers whom may not be away of all the hoops they have to jump through.
Response from LifeMDDec 24, 2024
Thank you for sharing your experience with LifeMD. We sincerely apologize for the confusion and frustration you've encountered with our billing and cancellation processes. We take your feedback seriously and are committed to using it to improve our services for all our patients. We appreciate your feedback about our app, provider efficiency, and customer care representative. We're committed to improving our service, particularly in areas of billing transparency and cancellation procedures. Your input helps us identify where we need to make changes. We value your trust as a healthcare professional and apologize that we fell short of your expectations. We're dedicated to learning from this experience and enhancing our service for all patients. If you have any further concerns, please don't hesitate to reach out to our customer support team.