LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 637 reviews with 1 star · Clear filters
Calvin T.
I paid for the service in march and by the 1st day of may, I still haven't received the prescription. So I cancelled. I would not recommend life MD to anyone.
Response from LifeMDMay 3, 2025
We understand your frustration with the delay in receiving your prescription. We strive to provide timely service to all our customers and are disappointed to hear that your experience did not meet your expectations. We appreciate your feedback.
Luis C.
I ordered the sleep product and never got it. Pay Pal trying to collect from me $ 78.00. A scam, Pay pal wont close the case
Response from LifeMDMay 8, 2025
We understand your frustration with the situation. We are committed to providing excellent customer service and are sorry to hear about the difficulties you've experienced with your order. We have reviewed your account and can see that you requested cancellation on 4/26 and the account was cancelled. We are working to resolve this issue with PayPal as quickly as possible.
Kim George Louie P.
In the time that I started with LifeMD on April 8th, I've purchased and received multiple shipments from Shein and have yet to receive updated shipping info for the Rx from Life MD. I thought I did my homework and read up on reviews for this company since it is an initial expense of $599, I'm wondering if the good reviews are faked.
Response from LifeMDMay 2, 2025
We understand your frustration with the delay in receiving your shipment. We strive to provide timely and accurate shipping information, and we apologize for any inconvenience this has caused. We are committed to providing our customers with the best possible experience, and we are working diligently to improve our shipping processes. Someone from our Patient Relations team will reach out to you to address your concern.
Wesla R.
This company is a scam! I called to cancel as the side effects were too much. I told them if I ever decide to go back on the medication I can get it cheaper from my own family doctor. They talk you into pausing your account for a few months then charge your card and won’t give you a refund. All the money they make and cannot and will not refund my $130? So terrible!!!!
Response from LifeMDApr 28, 2025
We are investigating the issue you raised and will have a team member reach out to you regarding your subscription to our services. Thank you for your feedback. We strive to provide excellent customer service and are committed to addressing any concerns. Thank you for bringing this to our attention
Jaren K.
Total scammers. I cancelled my membership minutes after realizing it did not include product but only a coach. I sent 3 emails with no response after 5 days. $75 stolen from me for no service. At least not the service I assumed was included. Do not trust these people.
Response from LifeMDApr 28, 2025
We understand your frustration and apologize for the inconvenience you experienced. We value your feedback and are committed to providing a positive experience for all our members. We are investigating the issue you raised and will have a team member reach out to you regarding your subscription to our services. Thank you for bringing this to our attention.
David C.
I placed an order for Ramelteon as I have trouble sleeping. After placing the order I sent a quick note to my doctor letting him know and he told me I should not be taking it due to my asthma (I was not asked if I had asthma during the questionnaire at the website). So within less than an hour, before my order was even reviewed by LifeMD health provider, I called back to ask that the order not be processed. I got a super rude person on the phone who told me "they don't do takebacks" and "all sales are final". I explained that they hadn't even had my order reviewed by their doctor, processes, or shipped, or anything. But he said I placed the order and it was final. That is really jut a bad business practice. I expected much better.
Response from LifeMDApr 16, 2025
Hi David, we understand your frustration and apologize for your recent experience. We strive to provide a seamless and supportive experience for all our customers, and it's clear that we fell short in this instance. We would like to reach you directly to address your concerns. We value your feedback and will use it to improve our processes and ensure that our team is equipped to handle similar situations with greater empathy and understanding.
Lindsey J.
It takes a lot less time to sign up and pay then it does to cancel the membership. My insurance wasn't approved so when l called to get a refund and cancel my $335 every 3 months l got hung up on after being on hold for 15 minutes. I had to go to my account to see if it had been canceled and refunded. Not good customer support for the price you have to pay in my opinion and I've worked in customer support roles most of my life.
Response from LifeMDApr 15, 2025
We understand your frustration with the cancellation process and the difficulty you encountered reaching customer support. We apologize that your experience fell short of our standards. A Patient Relations team member will be reaching out to you shortly to address your concerns. We value your feedback and will use it to improve our processes and ensure that our members receive the support they need.
Mary
My provider Leah May was awful. She suddenly switched my medication without warning. I would try another business. This one charged me unfairly and refused to reimburse me.
Response from LifeMDApr 14, 2025
We understand your frustration with your recent experience. We have requested your information so that we can give you a call and resolve your concerns directly. We are committed to providing our customers with the best possible care and will look into this matter further.