LifeMDReviews of lifemd.com

I had a severe allergic reaction to the Weygovy pill and did not get any response from the medical team for over 72 hours. Then they told me to make an appointment but neither the portal or app would let me make an appointment – saying I already had an appointment scheduled, which I did not. I have actually never been able to get an actual appointment with a medical professional. I have called the 1-800 number and asked for a callback that I never received. This is unacceptable and even if the medicine worked for me I would not want to work with this company. I was able to cancel the Weygovy pill online but after filling out the form they informed me that I would continue to be billed $19/month for the LifeMD+ service which I do not want. There is no way to cancel that online. Wait times on the phone are over 2 hours and promised callbacks never happen.

I opted out and canceled my Life MD subscription. They then sent me a confirmation of my account being canceled and then turned around within 5 minutes and decided to renew my account and billed me a $19 membership renewal. When I phoned help line I couldn't speak to anyone and wasn't able to leave a message. Not a fair company or practice.

There prices are to expensive I found it much cheaper. I had issues with them going into my bank account after I requested from not Too. They also raised the price for a higher dose when our places don't. Plus they charge me a subscription fee when our companies and places don't.

Horrible customer service! Impossible to speak with someone in an urgent situation. I requested to speak with a supervisor about having issues getting a refill & was told one would call me the next day which was Saturday. NOBODY EVER CALLED. Lifemd does not care about their patients & it shows that they're just in it for the money! Horrible company!

They are very slow to respond. The website has technical issues and I've been trying to get through via messaging.

Really poor customer communications. LifeMD app seems disconnected from actual order status. First off, I got a charge of $150 without any warning. It just showed up on my HSA card. There was no explanation anywhere that this charge was coming. Second, during my intake questionnaire, I was asked if I still had my gallbladder. I don't so I answered no because it was removed 10 years ago. Immediately I received a rejection for GLP1. It sent me back to re-answer that question and allowed me to say yes. You should not immediately be denied just because you don't have a gallbladder. Third, I paid for a 6 month prescription but only got 30 pills. I went into the app to ask why and it is now 4 days later and still have no response. Forth, asked my doctor to clarify my prescription and when would be a good time to take it. You know, empty stomach, full stomach, before bed. You know just asking. Again, 4 days after my prescription arrived, no response. Fifth, the app still shows prescription is on its way, but email notification sent saying prescription delivered. Overall, Poor communications, No warning about expected charges, Poor app experiance. Update: after texting with LifeMD it turns out what I thought was payment for a 6 month prescription was actually for 6 months of “monitoring” and upcoming screening. The $145 was for a one month prescription for Wegovy. All of this was completely unclear. $450 paid for 6 months of Dr monitoring (and this was an 50% discount) and $145/month for the prescription. You need to be very clear on the expenses. What will be monitored is yet to be seen. I could have had my primary care doctor do this for less. I will not be renewing my LifeMD after this 6 months is up. Additionally, I received my prescription 1 week ago and the app still says my prescription is not delivered.

Trting to get a refill on prescriptions Tried contacting them for 3 days. No replies to my messages. When I called the lady that answered immediately said I had a bad connection and hung up.

I signed up with them for online weight loss program. The $450 fee is deceptive. This includes no weight loss medication. Most people will need to pay $300+ per month for prescription in addition to their $450 fee which is just a fee to get them to consult and write prescriptions. When I did try reaching out to the providers and I never received responses from them. I feel like they are very understaffed. I tried calling and did finally reach somebody and requested a refund since I didn’t really feel I was getting a service that was worth the $450. They still kept a $150 service charge since a prescription was written. Buyer beware before signing up and paying anything with this company.