LifeMDReviews of lifemd.com

Response from LifeMDSep 12, 2025

We appreciate you bringing this to our attention. We're sorry our customer service and member support did not meet your expectations. We would appreciate the opportunity to speak with you regarding your account and rectify any issues you may have encountered. We will have a member of staff reach out to you shortly. LifeMD

Response from LifeMDSep 10, 2025

We appreciate you bringing this to our attention. We're sorry to hear about your experience with the telehealth visit, the insurance coverage, and the confusion regarding the refund and membership. We'll investigate this situation to ensure our services are accurately represented and to prevent similar issues. We would appreciate the opportunity to speak with you regarding your account and rectify any issues you may have encountered. We will have a member of staff reach out to you shortly. LifeMD

Response from LifeMDSep 10, 2025

We appreciate you sharing your experience. We regret to hear about the confusion regarding the subscription and the appointment. We aim to be transparent in our communication and are sorry that our process wasn't clear. Your feedback is valuable, and we'll review our sign-up process to prevent similar issues. We are truly sorry to hear about your experience and the distress it has caused. Please know that it's never our intention to create such a situation for our customers. We would greatly appreciate the opportunity to speak with you further regarding this matter so that we can rectify the situation in any way we can. We have sent you a request via Trustpilot for your contact information. Once we have this, we can have someone reach out to you! LifeMD

Response from LifeMDSep 4, 2025

We would appreciate the opportunity to rectify this situation. If you're willing, we'd like to discuss your concerns directly and work together to find a resolution that meets your needs and expectations. LifeMD

Response from LifeMDSep 2, 2025

We are sorry to hear that you did not have a five-star experience with us. We are committed to providing the best customer service possible and would appreciate the opportunity to speak to you about where we fell short so we can rectify the situation. LifeMD

Response from LifeMDAug 28, 2025

We appreciate your feedback and time. We're sorry you haven't received your prescription and have been charged. We'll investigate this issue and appreciate your highlighting the positive experience with a member of our team. We're so sorry to hear your experience with us was unsatisfactory. We would love the opportunity to speak with you and ensure you are 100% satisfied with our services. Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation. LifeMD

Response from LifeMDAug 27, 2025

We appreciate you bringing this to our attention. We're sorry to hear about the confusion regarding the initial offer and the changes you've noticed on our website. We are so sorry to hear there was a misunderstanding with the cost. We are committed to being transparent with our customers, so we do mention in a few places, not only on our website but also during the sign-up process prior to payment being collected, that the medication is a separate cost from the membership. We want everyone to have a great experience using our service, and with that being said, we would appreciate the opportunity to rectify the situation if we can. We would appreciate the opportunity to speak with you regarding your account and rectify any issues you may have encountered. LifeMD

Response from LifeMDAug 25, 2025

We're so sorry to hear your experience with us was unsatisfactory. We would love the opportunity to speak with you and ensure you are 100% satisfied with our services. Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation. LifeMD