LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 637 reviews with 1 star · Clear filters
Chastiny
Blah blah blah
Response from LifeMDOct 9, 2025
We're so sorry to hear your experience with us was unsatisfactory. We would love the opportunity to speak with you and ensure you are 100% satisfied with our services. Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation. LifeMD
customer
Chat is slow to respond, and they do not read the full message. Very little help given to provide necessary documentation to insurance. Feels a lot like a bait and switch scam.
Response from LifeMDOct 9, 2025
We appreciate you bringing this to our attention. We're sorry that our chat support was slow and didn't fully address your needs with the necessary documentation. We'll review this situation. LifeMD
Samantha M.
Never been so disappointed in a company. I would highly recommend going elsewhere for a GLP1. I’ve been with the company for over 6 months. Haven’t had any issues. In August I asked to cancel since I found it cheaper elsewhere. The customer service representative said they could offer me $99 for 6 months instead of $249. I said yes. Last month (September) I got my medication for the $99. This month, they take my $99 and then said I needed to pay $255 for my medication because I changed my plan. I did NOT change my plan. The rep offered me $99 a month plus the cost of medication $255 instead of $249. She never explained that to me, just changed it. So frustrating. Now they refuse to give my $99 back.
Response from LifeMDOct 7, 2025
We appreciate you sharing your experience. We're sorry to hear about the frustration regarding the change in pricing and the lack of clarity during the plan adjustment. We'll investigate this situation to ensure better communication in the future. Thank you for bringing this to our attention. LifeMD
Customer
I can’t believe how aggressively LifeMD tried to double‑charge me after I explicitly paused my account. I followed their hold process before the billing date, yet they attempted an “oops, too bad” overcharge anyway — at which point I had to cancel entirely. That’s not a “pause,” it’s a trap. From my experience, LifeMD’s cancellation and billing system is almost purposefully confusing and designed to let them take your money even when you think you’ve opted out. Their fine print hides the fact that “pausing” doesn’t always prevent charges; their support is slow or nonresponsive when you demand it. It’s a shady, toothless practice that has left many others voicing similar frustrations.
Response from LifeMDOct 2, 2025
We are truly sorry to hear about your experience and the distress it has caused. Please know that it's never our intention to create such a situation for our customers. We would greatly appreciate the opportunity to speak with you further regarding this matter so that we can rectify the situation in any way we can. We have sent you a request via Trustpilot for your contact information. Once we have this, we can have someone reach out to you! LifeMD
Matt P.
I had hoped this would help with not only diabetes but weight loss as well. Unfortunately I was not able to tolerate and had to have emergency gall bladder and bile duct removal. It was not a good experience and expensive not only for hospital bills but product cost itself.
Response from LifeMDSep 26, 2025
We appreciate your feedback and we're sorry to hear about your difficult experience. We understand your disappointment that the product didn't meet your expectations and led to unexpected health issues. We'll review your comments as part of our ongoing efforts. LifeMD
customer
I did not receive my medication on time, and I did not receive my needles with the medicine, so now I need to order them separately.
Response from LifeMDSep 24, 2025
We would appreciate the opportunity to speak with you regarding your account and rectify any issues you may have encountered. We will have a member of staff reach out to you shortly. LifeMD
Buni D.
I was very pleased with Katherine K. Genuine kindness and flexibility.
Response from LifeMDSep 24, 2025
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our services. If there's anything else we can assist you with, please let us know. LifeMD
William R.
I have tried to get a refill on my meds since 30 days after my purchase. They have no issue with pulling my money out for the subscription every month, but when it comes to actually sending me my refill I cant get ahold of anyone.
Response from LifeMDSep 24, 2025
We are dedicated to providing the best service possible and would appreciate the opportunity to speak with you to see if there is anything else we can do to rectify this situation. A member of our staff will contact you to see how we can assist you further. LifeMD