LifeMDReviews of lifemd.com

My rating is of the business and how it operates. When I’m actually able to get a hold of someone, my interactions are pleasant. I’ve been paying the monthly membership fee for 10 months, for the stated benefits of “appointment booking online” and “simple prescription renewals”. They say they also give you the ability to “track health metrics” but this is really just showing me data that I enter myself anyway. For the past two weeks I have been trying to get my prescription renewed. On Feb 14 I initiated contact. On Feb 17 someone got back to me. On Feb 19 I responded with the requested information. On Feb 20 the NP said they renewed my prescription - but it seemed like they didn’t read the information I provided regarding the dose and pharmacy. On Feb 20 I replied that what was provided wasn’t what I needed. On Feb 24 I followed up again, having not received a response. On Feb 25 I was told that my request was forwarded to the provider, and that I should schedule a follow up appointment through the patient portal. I went to the patient portal and was told that no appointments are open for the next 60 days, I should call. On Feb 26 I called, was on hold for 30 mins, then a robot said someone would call me back and hung up. Every month is a flip of the coin, whether you’ll get what you paid for or be scammed out of that money. It’s time for me to move on from LifeMD.

LifeMD+ can quickly give you a Prescription but they don't tell you that they are now selling you that drug forever! Once you log into their Websites User Portal there is NO WHERE that it allows you to CANCEL that prescription. The only way I could find a way to contact them was logging into the account that I paid them with and tracing the transactions. BEWARE. I was able to cancel my subscription by calling their Help Line. I was told by the phone Representative to find the Help line was to get out of the User Portal and go to the LifeMD.com and find the help line there.

Service received was decent, but I can't justify the membership cost for something I don't use very often.

Read everything about this company. I subscribed. The costs are misleading. I was told by my GP not to go on any GLP. So I asked to unsubscribe. The NP understood when I spoke one minute with her. She said to follow up the next day at the 1-800 number. I did and the company was overwhelmed with callers and I was unable to speak with anyone. The next day I waited 30 minutes for someone to answer. Still no answer. I was given on this day the opportunity to have a call back. A very nice man by the name of Alex called me back on Thursday after I spoke with the NP. I was refunded part of my money. I have repeatedly asked for the remainder. LifeMD refused saying it was past 7 days and bloodwork had been ordered. I didn’t receive bloodwork because I was unable to go on a GLP. Don’t get tied up with this company. Don’t give them any money. You’ll lose your money.

I don't know what happened but sometime after the new year the system didn't let me renew my prescription and couldn't get a hold of anyone until I emailed their customer service email. The system is still wonky and I am seriously thinking of changing to a different company like RO

It’s impossible to reach anyone for help and they’ll just send you more and more medication without following up or even talking to you about it. This is probably creating disorders.

Return of email takes too long Patient portal isn’t updated to include most recent refill information

One week after beginning to sign up (never finished the medical info form they requested) I began trying to cancel my relationship with LifeMD. I wrote four emails to support requesting a refund, stating I did not complete my membership relationship. I sent text message replies stating I did not want a doctors interview, three times I asked for a call back on your phone line, due to the lengthy wait times. UPDATE: As of January21, I was refunded all of the charges. It was frustrating, but they came through.