LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 637 reviews with 1 star · Clear filters
Paula V.
Id give zero if I could. We didn't qualify and kept getting charged repeatedly for months AFTER it was canceled and they refuse to refund it because of their policy. Run away if you can.
Response from LifeMDSep 1, 2026
We are truly sorry to hear about your frustrating experience with the recurring charges after cancellation. We understand how upsetting this situation must be, and we are reviewing your account to understand what happened. LifeMD
Mary G.
WORSE company ever, take your money and never send medication. Unresponsive customer service after several attempts. It’s too bad because their sleep med really did help me. They charged me 162.00, said they sent out the med and I never received it. If it was just once I would assume it was a USPS problem but this is the second time and customer service has been non existent.
Response from LifeMDAug 31, 2026
We are truly sorry to hear about your frustrating experience with not receiving your medication and the lack of response from customer service. We understand your disappointment, especially since our sleep medication has been helpful for you in the past. We are reviewing our processes to prevent similar issues. LifeMD
Sarah J.
I was so excited to find a program that I could get for $29 a month using my insurance I went through and set everything up and sent them the name of the pharmacy where I wanted my prescription sent well I never heard from my doctor, all that I got was an email that $350 had been charged because they sent the prescription to their own in-house pharmacy to be filled and did not use my insurance. I never got any confirmation from a doctor on my dosage or anything like that and when I contacted them, it took them three days to even get back to me. It’s been a nightmare. I was able to get it down to 199 but still I canceled everything with them and I’m not going be using the service. My insurance covers the medication which I put in the original request so why would they not have sent it to the pharmacy that I requested or at least use the insurance that I provided absolutely terrible experience with them.
Response from LifeMDAug 31, 2026
We sincerely apologize for the frustrating experience you encountered with your prescription and billing. We understand your disappointment regarding the charges and the delay in communication. We are actively reviewing your feedback to improve our processes and ensure such situations are avoided in the future. LifeMD
Brian S.
They were good when I first started. Now it’s takes days and weeks for responses and you will have to go without medication due to their speed. Which is incredible due to the costs of this service. They recently increased their prices which is bad because the customer service has gone the other way.
Response from LifeMDAug 31, 2026
We appreciate you sharing your concerns regarding response times and medication access. We understand how crucial timely support is, especially given the recent price adjustments. We are actively working to improve our service efficiency for all our valued customers. LifeMD
Lindsay M.
Been trying to get a basic refill since June. And before that it took 7 months to get the first medication shipped. They always message “we’re elevating your concern” or “we’ve passed you message on to your provider”. I don’t think they actually have any doctors. STAY FAR AWAY
Response from LifeMDAug 25, 2026
We sincerely apologize for the prolonged delays you've experienced with your medication refills and initial shipment. We understand how frustrating it must be to receive generic responses and feel unheard. Your feedback is crucial, and we are truly sorry for the distress this has caused. LifeMD
cecil C.
The price that was advertise come to find out it doesn’t include prescription. Didn’t find us this out into I handed over my credit card. Tried to cancel one day later and I get no response.
Response from LifeMDAug 25, 2026
We are sorry to hear about the confusion regarding the advertised price not including the prescription and the difficulty you experienced when trying to cancel. We understand your frustration and want to investigate this matter further. LifeMD
Bobby H.
The place is a scam-No question!! I only inquired about the program and stupidly enough I provided my CC info, before following through with the program. I never created an account or received any meds or consultation. Today I noticed the company has been charging my card since June. The total amount charged it nearly $900.00.
Response from LifeMDAug 25, 2026
We are truly sorry to hear about your experience and the frustration this has caused. We take all billing concerns very seriously and would like to investigate this matter thoroughly for you. LifeMD
Charlotte Driggers J.
They started out good, fast replies and shipping quick. But trying to cancel now for over a week and NO replies to any of the multiple messages on the app. I was just going to suspend my subscription for a few months till I get financially better, but no, not anymore. I just want to cancel period. So disappointed.
Response from LifeMDAug 25, 2026
We sincerely apologize for the frustration and disappointment you've experienced with our communication regarding your cancellation request. We understand your concern and are actively looking into why your messages went unanswered. We appreciate you bringing this to our attention. LifeMD