LifeMDReviews of lifemd.com

Somewhere during the initial signup, I must have missed that I was actually paying for a “membership.” The process made it seem as though I was purchasing the medication itself, and I wasn’t able to view or compare pricing for other products until after I paid. Very misleading. Their emails and text messages were persistent—which I didn’t mind—and I eventually scheduled an appointment with an RN. Unfortunately, the telehealth platform didn’t work on their end, so the nurse had to call me directly. After going through all the health questions, she informed me that my payment was for a three-month membership, and that the medication would be an additional cost. I explained that I thought I had already paid for the medication. She gave me a number for customer service. I called immediately and requested a refund. After being put on hold, the representative returned and told me the refund was issued. The next day, I saw that only a partial refund had been processed. When I called back, I was told they do not give full refunds. Shame on them.

Stay away from LifeMD. They are a scam. I thought I was buying a 3 month supply of a GLP1 for $335.25. I already have a prescription from my local doctor. LifeMD. Gave me a prescription for $335.25 and would continue to give me “access” to a doctor’s prescription for 3 months. The GLP 1 is much much more. It’s a bait and switch. I wrote them and said that’s not what I signed up for and they said too bad so sad. I had to put the amount into dispute with my bank. I got my money back but then they made another charge for $19.00. Called my bank and put that into dispute as well. Do not use LifeMD!

My refil request was unfulfilled for over a week and I missed a dose of my medication.

Its been a month, and Ive paid and still received nothing.

BEWARE of this company! They will sign you up for a recurring subscription for "Weight loss Management" fees without your knowledge! After emails with them, I still am not sure what those fees were supposed to include, but I never even talked with anyone at the companyCharged me over $1000 before I realized it. I only ever spoke with one person and received one months medication. These fees DID NOT INCLUDES the cost of the medication. The are committing fraud! website specifically says transparent pricing, no memberships,hidden fees.

This company charges $356.25 just to speak to a doctor. No product provided. The manager states there is no one above her to speak to and they don't give refunds. The first rep did refund a partial amount, but the manager stated they should not have. They kept $189 for nothing. I looked around to 5 other companies and no one else chargers you up front in the fine print. I have asked to speak to someone higher. I had my phone on me all day and no call. Then I received a text saying she tried to reach me and sorry she missed me. No missed call from her. As I spoke to the manager, she continued to read the script amd say, I am sorry for your experience and understand your frustration, but there is nothing we can do. We do not refund. I asked to speak to someone higher and she just kept saying, "at this time there is no one else to speak to, I am as hugh as it goes". I know there has to be an owner at least, but she just kept repeating the above when I asked if she reported directly to the owner. I have never left a bad review for any company, but this merits it. This is fraud. It would seem to me that if they trusted their own services and product, they would not be so deceptive and charging so much while you are just trying to learn about their products and services.

I had a virtual appointment and the doctor told me he was going to send my prescription to the pharmacy right away. The next morning, I still had not gotten an update and the pharmacy stated they never received it. It took me 5 different phone calls to LifeMD over the span of 23 hours, and 7 different customer service representatives, for the company to finally send my prescription to the pharmacy. Due to their negligence in sending it, my time sensitive need for medication was ignored and I developed further symptoms that could have been avoided if they had sent the prescription on the timeline they were supposed to. My requests were ignored again and again, despite being a paying customer who trusted them with my health needs. I would not recommend this company to anyone.

Update 11/25/25 Initially, I thought LifeMD was great and I left a glowing review, but I was wrong. The consultation with Dr. Bert went smoothly, however, everything after that was such a hassle and disappointment. Getting a reply from the care team and front desk through the portal was like pulling teeth. I had several questions about prescription plans and dosage that went unanswered. I do not recommend LifeMD.