LifeMDReviews of lifemd.com

I decided to give this group a chance and I went through the process of meeting with the nurse. You do not talk to a doctor, finish that paid my hundreds of dollars for the medication waited for it to arrive. Received an email today saying that it had been delivered, but was given I’ve faulty FedEx tracking number that doesn’t exist then called the company. Nobody answers so I’m out hundreds of dollars I have no idea where the medication is and I will have to put a block on my credit card so that no more charges are made to this. I thought I had done my research well and thought that I was going with someone that I could rely on and apparently I’m telling you just go to your doctor’s office go to your doctor’s office to a reliable source because from all the research that I’ve done apparently there aren’t any that you can rely on that send directly to your home. I’m really upset that I’ve thrown away hundreds of dollars and wasted three weeks of my time that I could’ve been on a medication diet.

They cancel appointments while you are sitting in the virtual waiting room. Then they rescheduled me for the following week without notice. This is causing me to miss 3 weeks of medication. They are impossible to reach by phone. I waited over 30 minutes and NOTHING. They do not respond to emails about care or anything else.

Had to cancel, it was too hard to get refills. It was AWFUL!

Billing issues and non-receipt of medication were bad enough, but the poor customer service and lack of interest to help resolve the issue was even more disappointing.

I experienced frustration with LifeMD’s ordering flow. After a few quick medical questions, I was asked to pay right away, and the charge processed immediately after entering my credit card. Only after payment did the site require uploading my driver’s license photo, insurance details, and other private info as mandatory fields. The privacy policy mentions collecting driver’s license/ID info but doesn’t clearly warn that this upload/verification step comes only after payment has gone through—which made the process feel even less transparent. Had this been disclosed before checkout (especially uploading ID on an unfamiliar site), I wouldn’t have completed the purchase. Others considering LifeMD should know that full requirements may only appear after you’ve already paid.

I definitely would not use these people you sign up they take your money and then they take forever to process your information and get set up with a doctor appointment. Close to a week. And then in their fine print, it says you only have a seven day grace period to cancel and once it’s over that grace period if you cancel, they try to keep half of your money. So it’s a scheme. It sounds to me because they go radio silent after you sign up and then when you get frustrated with them and you don’t want to use them because their customer service is horrible you can’t get a hold of anyone they take your money anyway. I called the number. I was on hold for over 30 minutes then they pretty much say is this the number you want us to call you back on that hangs up and no one ever calls you back you send messages in the portal. It takes several days for someone to get back to you and by that time you’ve missed your grace. Period and you’re out money I would never ever refer this company even to my worst enemy.

Although the weight management services are ok, the customer service is something different, Many emails and calls were placed when they charged me for a three month supply of medication, however they failed to coordinate with my insurance company. I have no choice but to file a complaint with the better bussiness bureau. My advice is to stay away from this company.

I selected what was presented as a “six-month Zepbound program” priced at $447 and reasonably believed this included the medication. I was taken directly to a payment page and charged immediately. Only after payment was I informed that the charge was for a LifeMD program fee only and that medication would be billed separately. This distinction was not clearly disclosed prior to payment. I was then required to select a different medication option at additional cost. I received only a partial refund and ultimately paid $384 for one month of Wegovy. This complaint is due to misleading pricing and post-payment disclosure, which closely aligns with many similar complaints against LifeMD.