LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
Showing 3,067 reviews with 5 stars · Clear filters
Kory
Detailed and easy to understand process.
Response from LifeMDOct 10, 2024
Thank you so much for your awesome feedback. We're happy to hear that you're satisfied with our services. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to support you on your journey.
customer
Very Personable and efficient.
Response from LifeMDOct 10, 2024
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our services. If there's anything else we can assist you with, please let us know.
Katie
Great company! Is prompt with answering questions or concerns that I have and has been polite, knowledgeable and super helpful with my weight loss journey. Lots of resources on the app to support patients!
Response from LifeMDOct 10, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with LifeMD and that you found the resources in your portal to be helpful. It's great to know that our team has been prompt, polite, and knowledgeable in addressing your questions and concerns. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Keep up the great work on your weight loss journey! We're here to support you every step of the way.
Dana T.
They are helping me find a healthier lifestyle and a path to success in my weight loss journey. I wouldn’t be able to get the GLP-1 medication without them.
Response from LifeMDOct 10, 2024
Thank you so much for your positive feedback! At LifeMD, we're committed to providing personalized care and access to effective treatments like GLP-1 medications. Our team of licensed providers works hard to create tailored plans and offer ongoing support to help our patients achieve their health goals. We're here to support you every step of the way. If you have any questions or need additional assistance, please don't hesitate to reach out through your patient portal or during your monthly check-ins. Keep up the great work on your health journey!
Aileen C.
The representative I spoke to prior to Jasmine was not patient at all. She made it seem like me not understanding was wrong. I got Jasmine after my second call. Jasmine clearly explained the amounts I will be paying per month. She was very calm and patient.
Response from LifeMDOct 8, 2024
We sincerely appreciate your feedback and thank you for bringing this to our attention. We're truly sorry to hear about your initial experience with our customer service. It's clear we fell short of the high standards we set for ourselves, and we apologize for any frustration or confusion this may have caused. We're delighted to hear that Jasmine was able to provide you with the level of service you deserve. Her patience, calmness, and clear explanation of the monthly costs exemplify the quality of care we strive to offer all our patients. We're grateful that she was able to turn your experience around. Your experience highlights an area where we can improve, and we'll use this feedback to enhance our training programs. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help and are always working to improve our service.
James E.
The customer service person Melody was excellent.
Response from LifeMDOct 8, 2024
Your positive feedback on Melody is greatly appreciated. It is always so great to hear that our representatives are doing an excellent job at providing the customer service we strive to deliver. If you need anything in the future, please do not hesitate to reach out. Thank you for being the best part of LifeMD!
Happy C.
Cancelling was easy when you call. Handled at the time and no pressure. Do not email or go through chat. Just call. The rest doesn’t get you anywhere.
Response from LifeMDOct 8, 2024
Thank you for sharing your experience with cancelling your LifeMD subscription. We're glad to hear that the phone cancellation process was smooth and pressure-free for you. We appreciate your feedback regarding the email and chat options. We're always working to improve all our communication channels to ensure they're equally effective and user-friendly. We value your time as a customer and aim to make every interaction with LifeMD as convenient and straightforward as possible. If you have any further suggestions or feedback, please don't hesitate to reach out. We're here to help!
Danielle C.
Both Jasmine and Melody were incredibly kind, professional, and helpful. They were able to resolve my issue quickly and effectively. I know customer service can be tough and it's usually not a pleasant experience but they were both so amazing. They've represented the company well and will definitely have me recommending your services to others.
Response from LifeMDOct 8, 2024
Thank you so much for your wonderful feedback about Jasmine and Melody! We're thrilled to hear that they provided such exceptional service and were able to resolve your issue quickly and effectively. At LifeMD, we strive to deliver outstanding customer experiences, and it's heartening to know that Jasmine and Melody truly embodied this commitment. Their kindness, professionalism, and helpfulness are exactly what we aim for in all our interactions. We greatly appreciate you taking the time to share your positive experience. Your recommendation means a lot to us, and we're grateful for your support. We look forward to continuing to provide you with top-notch service in the future. Please don't hesitate to reach out if you need anything!