LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 637 reviews with 1 star · Clear filters
Robert D.
I’ve been trying for over a week to get my prescription refilled as of now I am out and have had no luck
Response from LifeMDMar 11, 2026
We regret to hear about the trouble refilling your prescription and that you are now out. We'll look into this issue right away. LifeMD
Stacy D.
Absolutely horrible experience. I finally received my telehealth virtual appointment 1 1/2 weeks later after they had taken my FSA card and authorized $447.00. I waited on hold at work for 12 minutes before having to hang up due to being a work and obviously wasn’t a priority. When I explained this to customer support, they said they could only offer a partial refund. I disputed this twice and got the same response with an expected refund within 5-7 days on 2/22/2036 and have yet to receive anything. Once again I have reached out. Another issue is they want to provide you with pills that you could easily get from your primary care for a lot less money . Buyer beware! Crooks.
Response from LifeMDMar 11, 2026
We regret to hear about the issues you experienced with your appointment, the refund process, and the suggested treatment options. We appreciate you bringing this to our attention. Your feedback is valuable, and we'll review your case to improve our services. Our records show a refund was processed on February 24, 2026. Please reach out if there any further questions or concerns. We are more than happy to assist. LifeMD
Nicki C.
This is a terrible company. They pulled me in with a “deal” that they did not honor or even acknowledge until I questioned why my bill was nearly $100 higher in the second month. It takes about a month to receive your medication, yet they auto-renew and charge you roughly two weeks before your current medication runs out. Even after that, it still takes another four weeks to receive the next shipment. I put my prescription on pause, and they charged me anyway. Then I had to go back and forth with them over a refund. They took my money, did not send the prescription, and then claimed it was because I had put the prescription on pause. Exactly — if it was on pause, why did you charge me in the first place? And why refuse to either refund the money or send the medication? I ultimately disputed the charges with my bank and got my money back. I am now with another provider, received my medication within four days, and have had no issues with pausing service or avoiding unwanted charges. LifeMD was a terrible experience, and I strongly recommend going elsewhere. There are plenty of other companies offering the same type of service.
Response from LifeMDMar 11, 2026
We appreciate you sharing your experience. We're sorry to hear about the billing issues, the delay in receiving your medication, and the trouble you had with pausing your prescription. We'll review your feedback to improve our processes and prevent similar situations. Thank you for bringing this to our attention. LifeMD
Adam M.
Advertised a price that was not later offered in addition to this they wanted to charge an additional 200 that was unexpected for the medication I thought i already paid for
Response from LifeMDMar 11, 2026
We regret to hear about the pricing issues and unexpected medication charges. We are sorry to hear that there was some confusion regarding what was included in the membership. To provide you with a better understanding, our program works similarly to when you go to an in-person doctor's visit. You pay and consult with a doctor, and they may prescribe medication, which you then pick up from a pharmacy, paying either via insurance or out-of-pocket for the medication they prescribed. Our platform allows all of this to be done virtually and from the comfort of your home. With our platform, you get insurance coverage assistance for Branded GLP-1 medications, unlimited access to your provider, Quest and LabCorp labs, and 24/7 customer service access to ensure you have everything you need along your weight loss journey. It is stated on our website that medication is not included; however, we do understand that details like this can often get overlooked. LifeMD
Fredrick B.
Extreme lack of communication sometime it takes a week or two just for someone to answer a simple question no one is giving me the steps or what I should do in order to have insurance cover the cost of anything however, I am still being charged, a monthly membership fee, which I don’t understand why I’m in charge of monthly membership fee when I can only talk to someone twice a month so I am requesting a refund.
Response from LifeMDMar 11, 2026
We appreciate you bringing this to our attention. We're sorry you've experienced communication delays and confusion regarding insurance coverage and membership fees. We're looking into these issues to improve our service. Thank you for your feedback. LifeMD
Bob L.
Do not buy from this company they are here to rip you off
Response from LifeMDMar 11, 2026
We regret that you feel this way. We will investigate your experience and work to improve our service. LifeMD
Vanessa C.
This company took my money said they were going to give me a refund and then took money out this month tried to reach them several with no response
Response from LifeMDMar 11, 2026
We apologize that you have not received your refund and have been charged again. We want to look into this issue and will investigate the situation. Our records indicate that a solution was provided on February 25, 2026. Please reach out at your earliest convenience if there are any further questions or concerns with this matter. LifeMD
Jerry S.
Life MD is a crook. Stated I had an auto renewal which I didn’t and wouldn’t refund money. COmplete garbage.
Response from LifeMDMar 3, 2026
We regret to hear about your auto-renewal experience and refund concerns. We'll review your account and work to prevent this issue from recurring. LifeMD