LifeMDReviews of lifemd.com

Had a bit of a rough experience at first...but they made it right!!! Kudos!

Originally 3 stars. I just signed up 7/22. No insurance, submitted my info and was charged the special intro price of $199 for the first month with an understanding that all the following months would be $299. These prices are all supposed to be inclusive of doctor televisits and medication. Please tell me I'm not wrong! Some of the pricing here is scaring me, and I'm worried I'm about to be scammed. It's been 5 days and my health profile is still in review. I'm excited to start, but getting more and more skeptical as time passes. Update 7/30/24: I got confirmation that my medicine was being shipped. It should arrive in 10-14 days. They did confirm I was on a plan that included the medication. Huge relief off my shoulders! (I simply can't pay more for medication! Not a choice, the money isn't there!) But I'm going to up my review to 4 stars because of their communication and assurances. I'll keep updating! Stay with me for the journey! Update: 8/16/24 Received my first medication on 8/15. Was a little disappointed in how long it took, but it's here, and it's time to lose weight! I'm supposed to get back in touch with them after my 3rd injection (3 weeks) to check in and get the next batch processing. Here's to hoping there's no delay in medication and no surprise charges. It's really been good so far, just always got a little worry based on some of the other reviews. Update 12/6/2024 -- Getting scared now. I've been billed for 5 months, with another due in a couple weeks. I've received 3 months of medicine. That last one I received was on 10/15/24. That's a one-month supply and we're at 12/6/24 now. The website says it's "at the pharmacy" for at least the last week. We were doing so well! I'm billed every month without fail, is it too much to expect my medicine every month without fail? I hope this is just an oversight, but I'm really trying to lose some weight here! Friendly note though, I have shed 20 pounds since start, it's slow, but consistent. Update:12/10/24 Got notice that medicine is now in transit to me. So re-upping my review to 4 stars. They did increase my dosage, so that's a plus. I really really want to give that 5 star rating, but at least in my mind here's what it would take. Keeping at the same pricing is a must, but just making sure that the medicine in delivered on time each month is crucial. So four star for now, still down 20 pounds, and let's see what happens! Update: 05/28/25 I lost 42 pounds so far. But things have changed! About 3 weeks ago, I got an email from the company saying that they were unable to do the "Compounded Semaglutide" any longer due to FDA regulations, and that my available options were to 1) Switch to the name brand drug (over $600/month!) .. 2) They had a new program called Triple Therapy which they offered for $129.99/month all inclusive. or 3) Discontinue service. Well, I was disappointed, but with those options, I opted for the Triple Therapy at $129.99. They charged me $129.99 immediately, and told me I'd have to talk to a physician to make the switch. I talked to a physcian to make the switch. They said okay, but that I'd need to do labwork (included in the cost) before they could issue the prescription. Okay so far. However, right after that, when I was asking questions on their portal, another physician informed me that they had another semaglutide program and that I should opt for that! This one is a semaglutide with glycine. I'm sure it's a "work around" so that they can continue, and I'm fine with that. So I yes! They should've told me that in the email as an option, but they didn't. So I was instructed to call "support" to have it switched to the new semaglutide program. I did so. And I was adamant that my ALREADY PAID $129.99 be applied to the new semaglutide program. Support said ok, that was no problem. They told me the new program was billed in two parts though. One for the program and one for the medication. The program costs $149.99/month, and the medication is $170/month. Total of $319.99 per month. No issue. Was told to inform physician that program was switched to new semaglutide program and to go ahead and write the prescription for that. No problems. So what's the problem? The BILLING! So far this month, I've been charged $129.99, plus now there's a $64 dollar charge on the account, and I got a message in the portal saying there's an outstanding $255 charge. I'm calling support again tomorrow, but so far this is ridiculous. I'm really just tempted to stop with these guys and go to a local place where I can get straight up answers and billing. Update 6/8/2025: Okay okay. We're back in good graces with each other. All funds were refunded, and the new "billing structure" correctly explained this time. Seems there was a miscommunication followed by a miscommunication, followed by a refund and an explanation. We are good now

this is an easy process and they communicate fast.

I really like Dr. Culpepper. However, I am not losing any weight, although I am spending a lot of money.

Good service - but a stealth price increase. Overall I had a good experience with lifemd. I have two issues that I ding them a star for. First, the setup is a bit misleading. It wasn’t clear if the monthly included medicine or not. It does not - so I signed up for a longer plan than I needed. Second they increased prices from $99/1ml GLP-1 to $129. That’s a whopping 30% increase!! I realize this is their pharmacy partner but it wasn’t communicated or made clear. If your prices go up, say it explicitly. So as long as you pay close attention you’ll be fine. It’s still a great value for GLP-1.

Not very quick on response time but really quick on delivery.

I had the same doctor throughout me treatment. Appointments were easy to schedule and my doctor was always on time. I was never "pushed" in any treatment direction.

being able to schedule with my provider at any time is great. She is very knowledgeable and able to answer all my questions. Only suggestion would be to have the care team chat linked to her since she is in the know about my progress. I sent a message and it went to another provider who basically told me to schedule another appointment. If the messages could be link to the clients specific provider, that would be super helpful!