LifeMDReviews of lifemd.com

Cancelled My Subscription and was still Billed. Called CS and they said they see that I cancelled, and refunded my account. Happened again, 3 more times! Now, their customer service Phone number is AI and I have been billed AGAIN and The AI just hangs up on me. This is the worst service ever. Why cant they get it together??

This product (semiglutide) has not affected my appetite at all so I wasted 3 months putting this stuff in my body for nothing. My account is temporarily on hold for the next two months but I am gonna cancel it soon.

MEDS ARE NOT INCLUDED! They do not make this clear enough before you spend hundreds of dollars and then are unable to afford the prescriptions. Then it's impossible to get a refund almost. Hopefully this review saves some one from losing hundreds of $$ for nothing like I did. I could not afford to lose it but I did and nothing I can do about it except learn a hard and stressful lesson.

I signed up for the program and made my appointment to speak to a doctor. That went ok. My concern was that they did not need me to do any type of lab work before TRYING to get me the prescription and they immediately took $447 for the 6-month program only to find out my insurance would not cover the expense.2 weeks went by without a word from them. I went on to my insurance site, and I found out it wasn't covered by insurance and not a word from them until i complained. Only then did i get an immediate response that it's not covered. I requested a full refund and got a partial and yet not service of program for the money.

Horrible customer service and care.

This company feels completely disorganized and unprofessional. I’m honestly surprised they’re allowed to operate this way. After signing up, I waited several days for my first appointment. When I finally spoke with the telehealth doctor, they didn’t ask any meaningful medical questions or review my history. We agreed on a medication that fit my budget, and I clearly explained that I was out of town and would contact them when I was ready for my first shipment. The doctor confirmed that the pharmacy would wait and coordinate delivery with me. Instead, I was charged immediately and the medication was shipped the very next day without my consent. It ended up sitting on my porch for weeks while I was away. Since it required proper storage, it’s now unusable. When I contacted them to explain the situation and request a replacement, they responded by asking me to pay for the order again. That’s completely unreasonable. This experience has been frustrating from start to finish—poor communication, lack of basic medical diligence, unauthorized billing, and no accountability when things go wrong. doctor aggreged that the pharmacy would contact me to set up a delivery date. i was immediately charged and the item was shipped the next day? it has been on my porch for a few weeks now and i emailed then that I'm home and ready for my first order since the one on the porch is no longer good because it was not kept cool. then the sent me a message wanting me to pay for my order again. these people are nuts!

The lack of communication if horrible. It took over a month to get answers on my prescription and get the prior authorization done. I never got any real response and the blame was on my insurance company, when I know it wasn’t the insurance companies fault bc I was in communications with them, For the price of the subscription that is a bit ridiculous.

Horrible service cant answer a simple question and want to double charge my account I see a lawsuit I will be jumping in on same reasons Staff is rude