LifeMDReviews of lifemd.com

Your website is not as user friendly as it should be. I am not using insurance but your site keeps asking for that data. Also, I made a mistake in responding to a renewal question and I was not able to correct the error. You need to hire more staff for your customer service line. This is day 2 of waiting for a call back.

Was not aware I was going to be charged for the site. It appeared all of a sudden on my bank account! I liked the pill chosen for me and lost weight immediately.

The app is confusing and I was unable to refill a prescription online. Without a clear explanation, I had to schedule an appointment with my provider (who is really great). There were no time-slots available within the following 6 days. Online customer service said “we’re sorry” but didn’t offer a solution. I ran out of meds before I could see her.

I re activated my account and requested a refill the middle of April. My credit card was charged however my rx was not refilled I was told I missed the cut off. If I had known I would have waited for May 1, 2026. I should not be charged if services were not rendered.

I didn't like the fact that I was charged when I signed up but had to wait 2 weeks to speak to a provider. Then another week for the medication. I also didn't like that I had to wait a week to speak to a provider about my meds. So it's not really 7/24 access to a medical provider. I feel that I paid for almost a month before I got the medication. Also, my medical provider does pay for weight loss meds. But LifeMD said it didn't. I was started on the lowest dosage even though I told the provider, I had already had the lowest 2 dosages. in the end, I didn't have any weight loss. So a waste of money for 2 months. After, I realized I would be charged an extra $100.00 after the initial 3 months, I decided to end my participation.

Shipments are delayed while billing is not.

I love that they are helping me get my meds that I need, but the response time is really slow. I also don't love that I cant send a message unless my account is caught up, but it can take 2-3 days after the payment is made to update, so you are left wondering. **Edit. They have contacted me to tell me that they are working on it, however I cannot respond due to the error and still have no confirmation that my prescription has been sent to my pharmacy.

Overall, the Life Indeed program was good, but customer service was inconsistent. Responses to messages took 3–7 days, and I experienced two calls where representatives disconnected when the issue became difficult. They advertise 24/7 doctor access, but appointments were typically 2–3 weeks out, which was disappointing. On the positive side, the pharmaceutical service was excellent—prescriptions were filled and delivered on time.