LifeMDReviews of lifemd.com

I have been waiting on medication for weeks. Was told that my medication would ship within 10-14 days maximum. It is currently the 15th day, and despite my many questions to the order tracking team and an email to patient support, I am still left with no medication and no idea why. The “front desk” message feature were quite unresponsive to me and took days to reply. The only reason this isn’t 1 star is because the providers I have interacted with are wonderful, respectful, responsive and provide great care to the patients.

Tomorrow, I will be 6 weeks into my 6 month membership. Prior to my initial appointment, the app said Zepbound was not covered by my insurance. My insurance formulary said it was covered by prior authorization. I brought this up on my call. My provider said my chart said it was covered & she would look into the discrepancy. A few days later, my pharmacy did not have Zepbound. I was instructed, in the portal, to find a pharmacy that has it & transfer. Still no info on my insurance but it did update on the app to "PA Required". I was told I should call my insurance to get confirm the correct insurance info...which is what I paid LifeMD to do. I did my blood work & got a bad thing that I was advised to cut back on 2 things I don't really do much at all. Still no insurance clarification but I was advised to use the coupon I was sent. I don't see paying $550 (with the coupon) for a med for which I should be covered to potentially cost $25, especially after paying ~$400 for LifeMD that has shown zero or worse effort in fulfilling the basic stuff they say they do. Since joining LifeMD, I gained 5 lbs. after not having gained any weight for at least 8 months before starting my membership. I wrote a note about my dissatisfaction. I got a response to which I don't quite feel my point was made but I now get that it can take some time for PA. I got a follow up note that my provider was going to check with staff on why the PA was dragging. That was a week ago tomorrow. My insurance website says it can take up to 15 days. I called my insurance this morning. They have no record of a PA request for me in the last 30 days. I recommend you do a ton of early research & choose any other service than LifeMD. If you still do, do not buy a multiple month membership.

Provider is amazing. Service is awful as the process for getting refills is laborious and slow. Normal to wait two weeks for your next refill, so, it’s make progress slower than it should be. I was recently charged for an entire year of membership fees and haven’t gotten ANY response from the company since Feb 15th. I’m soooo pissed.

Very disappointed in my experience! My first appt was with Corky. She arrived 40min late to my appt and apologized, complaining how long the patient before me took asking so many questions. That made me feel like I couldn’t ask very many questions. Plus, whatever screen she was using in the background was annoying because half the time she would go off part of the screen while I’m trying to talk to her. My next appointment, I tried to go with a different doctor and went with Dr. Culpepper. He arrived just a bit late, but also complaining about the person in front of me having too many questions. Then, he immediately went into just telling me about the medications and asking me which one I wanted, rather than acting like I was an actual person. Didn’t ask anything about me. Totally felt like a sales call. Then after 10 to 15 minutes he abruptly said that he had to go. Said he realized that we had started a little bit late, but he had another appointment to go to, and he would try to call me back within the next 24 hours. Seriously? That is so unprofessional! I gave up on this company to have the first provider 40 minutes late and the second provider abruptly get off after 10 to 15 minutes, when I had waited for both of these appointments for a week or two. No thanks.

Company falsely portrayed the value of the subscription in a way that makes it seem medication is included when buy 6 month subscription, but it's not, I'm not quite sure what you're paying for then with the $400 initial charge.

I really love the concept of this company. My nurse, Mandy, was attentive, knowledgeable, and engaging. The team responded to my communication in a timely manner. However, the compounding pharmacy they use states they are accredited, and yet are not indicated as such on any national accrediting agency. I tested whether it was user error by entering other compounding agencies and was able to pull them up without issue. Their compounding agency is also embroiled in a law suit that their product is unsafe. I really wish LifeMD would consider an alternative compounding agency for their weight loss medications as their program is really solid and their team is amazing!

I have received a reply to my questions and received my order since submitting my initial review. Response is very slow but is progressing.

I'm unable to cancel auto-renewal for a medication. First of all, the terms of the auto-renewal program are misleading. The policy states that you may cancel your subscription in the member portal. Having read this policy I logged in to cancel and because I didn't see any such option, nor any indication of being enrolled in auto-renewal/subscription, I was led to believe that I was not enrolled. However, it turns out there is no way to cancel your auto-renewal using the patient portal. I see other customers have also complained of this discrepancy, yet LifeMD has neither updated that policy nor the user interface to permit patients to cancel in the portal. Additionally, I reached out via the website contact form and email address to cancel my subscription and have not heard a reply. Today I also called the customer support line. Twice I was put on hold and each time they disconnected me after 10 minutes, without having spoken to anyone.