Trisha
Feels like a bait and switch
I paid $387 for a 6 month subscription on April 18 and couldn't get an appt until 5/31. So, for the 1st month and a half of my subscription, I received nothing. I had my appt and the provider was friendly, but it quickly started to feel like a bait and switch. She jumped right to saying that my insurance probably won't cover a Rx, but they could sell me a compound. The compound will be $129 a month, which is much higher than the ads implied. I asked about Zepbound and she was dismissive of that. I agreed to start the compound while waiting to see is ins would authorize Rx. I got a notice that ins denied Mounjaro, since they only approve it for diabetes. Ins lists Zepbound as a weight loss drug. I messaged LifeMD asking about Zepbound a couple of days ago and have gotten no response. The app also shows the compound still hasn't shipped, though I was charged on 6/3. It feels like they don't want to go with Zepbound, because they want me to buy their compound, which costs more than the copay for the Rx would be. This has also been a lot of money for very little in return so far. I'm still hoping it ultimately works out, but I wouldn't recommend signing up with them. Go another route. Update 6/28 They finally requested pre-auth for Zepbound. On 6/19, they messaged me that it had been approved and said nothing else. I replied within minutes and asked about getting a prescription. As of today, I have not gotten a response. I'm unable to continue the compound due to the side effects. This has been a complete waste of money. I'm going to try to figure out how to get a refund, but don't have high hopes due to other reviews and my own experience with how difficult they are to communicate with.
Response from LifeMDJun 12, 2024
We apologize for the inconvenience and frustration you've experienced while using our service. We understand how important it is to receive timely support and medication, and we are committed to resolving these issues as quickly as possible, as our goal is to make sure our patients feel supported during their journey. We would appreciate it if you could supply us with your contact information safely through Trustpilot so we can reach out to you to review your account and rectify any issues you may have encountered. We have sent you a request via Trustpilot.




