customer
Misleading Fees
Misleading Fees, and no customer service at all. Not reliable.
Response from LifeMDJun 5, 2026
We appreciate you sharing your concerns. We are reviewing our fee structures and customer support to improve. LifeMD

LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 637 reviews with 1 star · Clear filters
customer
Misleading Fees, and no customer service at all. Not reliable.
Response from LifeMDJun 5, 2026
We appreciate you sharing your concerns. We are reviewing our fee structures and customer support to improve. LifeMD
D & T H.
Reached out to see if I could change medications, went to renew my script and said I didn't want it and wanted to change. They filled it and it cost me $299. They are not able to take it back and unwilling to do anything to make up for the $300 that I cannot get back. They don't read my messages fully. When I reach out to a provider, the front desk gets back to me. Really easy to sign up, not so easy to actually talk to someone about your account or your issues without spending more money.
Response from LifeMDJun 5, 2026
We appreciate you sharing your experience. We are concerned to learn about the medication issue and communication challenges. We are reviewing our processes to improve how messages are handled and ensure direct communication regarding account matters. LifeMD
Douglas C.
Customer services fast and efficient However, the prescribed medication Ramelteon 8mg has absolutely NO effect on my lack of sleep. Expensive lesson learned Don't waste your time or money
Response from LifeMDJun 4, 2026
We appreciate your feedback. We are sorry the medication did not help. We will review your experience to improve our services. LifeMD
Brenda Leigh J.
Life MD is the worst by far. I have paid for meds and going on 3 weeks still no medication. They said my medication was sent to the wrong pharmacy and it has taken them forever to try to get it straight. It’s hard to reach somebody. I will not be doing business with them anymore
Response from LifeMDJun 4, 2026
We apologize for the significant delay in receiving your medication and the difficulty you experienced reaching us. We are actively working to improve our processes. LifeMD
Nicole M.
I need to get into with a doctor or NP and its hard to get someone on the phone, responding to emails takes days, the communication with this platform is horrible.
Response from LifeMDJun 2, 2026
We appreciate your feedback. We are sorry to hear about your difficulty reaching us. We are actively working to improve our communication channels. LifeMD
Ken K.
I WAS TOLD I HAD TO PAY $75.00 TO GET THIS STARTED. IN THE MEANTIME I FOUND A BETTER DEAL. I SENT NUMEROUS EMAILS ASKING FOR A REFUND AS I WAS NOT HAPPY AND I NEVER WAS CONTACTED.
Response from LifeMDMay 29, 2026
We regret any frustration regarding the initial fee and unreturned emails. We are reviewing our communication process to prevent this. LifeMD
Jennifer
For the 3rd time I tried to refill my prescription and they have completely blocked me. My insurance paid for the Wegovy. I had to fight with customer service about that. My profile said self pay. It was a constant battle.
Response from LifeMDMay 28, 2026
We sincerely regret the difficulties you've faced with your prescription refills and the insurance issue. We are reviewing your feedback to improve our processes. LifeMD
customer
The worst service ever. Hard to contact and no one answers messages. P
Response from LifeMDMay 28, 2026
We truly regret your difficulty reaching us. We are reviewing our communication channels. LifeMD