LifeMDReviews of lifemd.com

The frustration that I have experienced has been with the App and with the process to get my prescription renewed. The rep did inform me that this is not an isolated incident, and IT is aware and is working on it. For the cost of the service, it is appreciated that this is being worked on and will be resolved quickly. It is imperative to me that somebody be notified that the customer service I received today from Will was exceptional. Will was informative, helpful, kind, patient and did everything he could to help me get my issue resolved. He did a fabulous job. Thank you, Will!

Haven't used the product, but Jason at customer service was great and helped me resolve my issue.

Had a little bump in the road with scheduling a visit with doctor to continue my subscription but customer care got me scheduled and the doctor met with me and got everything straighten out.

Dr. Asunta Moduthagam handled my call today. She was very thorough, knowledgeable & friendly. It was a pleasure speaking with her. She took the time to answer all my questions, which I appreciated.

Made appointment a couple of weeks in advance and appointment was on time and all went well with Dr Edilberto Atienza on 6/11/25. Rx sent to my usual pharmacy, covered by prescription insurance with a copayment commiserate with the cost of the medication. Added on a discount from the manufacturer to make the medication first fill $25. No complaints about that and the visit with Dr Atienza was great. Not crazy about the steep membership cost and will have to contemplate that but I assume some of that money goes to the physician which is only logical. Time will tell if I tolerate the treatment and see good results and continue to budget for the membership.

I spoke with representative Melody this morning who took her time to explain the weight loss management program questions I had, rescheduled my appointment with a nurse to make sure I was comfortable. She was very knowledgeable and extremely thorough in her delivery, making sure I fully understood my options. Thank you Melody for your time today.

I appreciated how responsive and friendly the staff were throughout the process. Communication was clear and timely, which made everything feel smooth and well-organized. It’s clear that customer satisfaction is a priority here. The company does an excellent job with customer service and professionalism. The team is knowledgeable, approachable, and willing to go the extra mile to ensure a good experience. I also noticed that the processes are efficient, and it’s easy to access the services or support needed, Also the follow up after the appointments were amazing I wasn't really expecting it. The Doctor also was very thorough as well.

Kinney did a fabulous job. I went into the conversation a bit upset about my bill, he was able to explain everything to me, and I was pleased by the end of the conversation.