LifeMDReviews of lifemd.com

Response from LifeMDSep 12, 2024

We understand your frustration regarding the price increase before your first refill. The increase in cost is likely due to a dosage adjustment made by your provider, which is a common part of the treatment plan to ensure the medication's effectiveness. Your satisfaction and understanding are our top priorities. If you have any concerns, whether about your treatment or billing, please don't hesitate to reach out. We are here to assist you in any way we can.

Response from LifeMDSep 6, 2024

We are committed to resolving this situation and making it right. Someone from our staff will contact you to discuss where we fell short so we can identify the issue and rectify it moving forward. Thank you for bringing this issue to our attention so we have the opportunity to correct it. In the meantime, please don't hesitate to reach out with any questions or concerns.

Response from LifeMDSep 6, 2024

We appreciate you sharing your concerns about the monthly fee and your experience with our weight management program. The monthly fee covers more than just access to the medication. It includes regular consultations with our medical providers, who are responsible for monitoring your progress, adjusting your treatment plan, and ensuring the medication is working effectively for you. We're always here to assist you with any health-related questions or concerns you may have. Whether you need information about a specific condition, advice on wellness strategies, or guidance on navigating our services, you can always reach out and we will be right there to help!

Response from LifeMDAug 30, 2024

We appreciate your feedback regarding our staff and service. It's wonderful to hear that Madeleine Hayes has provided excellent care and that you've found our Customer Service Staff to be professional. We value such positive experiences. We sincerely apologize for the recurring issues you've encountered with your prescription orders. Mistakes in medication orders, incorrect charges, and unintended prescriptions are serious matters that we take very seriously. Your health and satisfaction are our utmost priorities, and we understand how frustrating this situation must have been. Rest assured, we will be taking the necessary steps to ensure this does not happen again. We're committed to making this right and ensuring you receive the highest quality of care moving forward. Please don't hesitate to reach out if you have any other concerns or questions. We are here to help!

Response from LifeMDAug 30, 2024

We are sorry to hear that you have experienced delays in our response times. We always do our best to get to each individual in a timely manner while providing the best customer service possible. We would appreciate the opportunity to speak with you to see if there is anything else we can do to rectify this situation. A member of our staff will contact you to see how we can assist you further.

Response from LifeMDAug 30, 2024

We appreciate your candid feedback about the costs associated with our LifeMD Weight Management Program. It's important to us that you feel you're receiving value for your investment. We do offer alternative plans that include the cost of medication, so that option is available to most of our patients. If you're willing, we'd like to discuss your concerns directly and work together to find a plan that fits your needs. We have sent you a request via Trustpilot so we can reach out to you. Alternatively, you can give us a call at 800-852-1575, and one of our agents will be more than happy to assist.

Response from LifeMDAug 28, 2024

We are sorry to hear that you have experienced delays in our response times. A team member will review your account and contact you to address any questions or concerns you may have. Thank you for bringing this issue to our attention so we have the opportunity to correct it.

Response from LifeMDAug 28, 2024

We are sorry to hear you are experiencing difficulty with scheduling an appointment and communicating with us via email. Rest assured, we are going to review your account, and we will have a staff member contact you as soon as possible to address any questions or concerns you may have. In the meantime, if you have any specific health-related questions or concerns, please don't hesitate to reach out through your patient portal, where we can direct your messages to a provider who will gladly assist. We are here to ensure you have all the support you need during this journey!