LifeMDReviews of lifemd.com

I've used LifeMD for 2 years. The first 18 months were great: awesome providers, easy to schedule appointments and follow-up, great communication between LifeMD and my pharmacy. Starting in May 2025, all of that went out the window. Communication stopped, providers not available, being asked multiple times for details (all which are available in my chart and updated at least twice a week), delayed prescriptions, and no communication with my pharmacy. I've reached out to customer service each month but only get lip service with no improvement.

I started with Life MD in January 2025. I paid $150 per month for "consultation." I started at $350 per month for Terzepitide. I lost 20 pounds by June. However, once my dosage increased, so did the price. I still was required to pay $150 plus $450. Meanwhile, I had about 2 consultations early in the program. Nobody bothered calling me afterward. I called to complain and they would do nothing. Save some money and go to Remedy meds. No consultation fee and no increase as your dosage increases. I switched companies last month.

Well, they are switching pharmacies....AGAIN. That simply means it will take longer to receive the meds....AGAIN. But wait, there's more. Despite Life MD already billing me for the meds and charging my credit card, they told me the pharmacy is going to contact me directly to pay them (again) and arrange for the shipment.

After doing a ton of research on a company that I could use to assist in weight loss, I decided to go with LifeMD. The beginning was a great experience. I paid my membership fee and $133 a month for a compound Semaglutide shot. I was down to one shot and began to request my renewal 5/09/2025. A week goes by and I take my last shot. Still no renewal. Reached out to them through my Patient Portal. They said they were sorry and will "expedite and rush" my prescription renewal. Another week goes by. I'm completely out of my shots. I have called and told they would expedite and rush my order and get it shipped. I heard this for 3 weeks straight. Just this past Saturday 5/31, I was told Dr. Puopolo has been notified and "we're pushing for immediate action." I called today, 6/3/2025. Still no update and now I'm being told there is no provider assigned to me. I just said screw it and decided to cancel. They tried to offer me $149 off my membership fee and moved that fee to be withdrawn not until August instead of June. This has been extremely frustrating. Terrible customer service. It's just not good business. I was on a weight loss journey and trying to hit a goal by September, but now that's not happening. I do NOT recommend them. I think they have more Patient's than providers. I'm complete discouraged and loss for words. Way to let me down. Do research and check reviews. I wish I digged further.

I have to agree with the negative reviews I have read regarding the long wait time to schedule the (mandatory) virtual visit for a simple prescription refill. I did not experience this issue in the first several months, but now I cannot get an appointment for nearly two weeks (after a previously scheduled appointment was cancelled a couple of hours before). I was given the "we understand your frustration" response and "please contact customer service." Given what I consider to be a high subscription price, I expect better service.

I have worked with Life MD since January for weight loss and every month I have to repeatedly contact them about my prescription. They take the payment but somehow the prescription isn't sent to the pharmacy. To actually see a weight loss doctor I cannot get an appointment until July 2 full months!! Customer Service is very nice but no results.

Website is very misleading. I paid the $300 or so for what I thought was the medication and it was only the weight management team, which I already have with my doctor.

4/16 UPDATE: I haven’t heard back from Katherine even though she told me she’d help me through my process- so that was a lie. They charged me more than they told me they would. So far a month and a half in, all they’ve done is send in a PA (for the wrong prescription/strength by the way) and they take days to get back to you in the portal. Changing my rating to reflect the unfortunate experience with these folks. 3/12 Katherine made the intro process very easy and answered all of my questions thoroughly. (and I had a lot of questions) I feel as though I understand this process completely and know exactly what to expect for my care plan and financial responsibility options.