LifeMDReviews of lifemd.com

First prescription while expensive was borderline out of my budget. Then the second prescription they practically doubled my cost, called asked them to cancel my subscription and I was offered a small lifetime discount told them it was still to expensive for my budget cancel my subscription. Got another email wanting to explore my options, told them to cancel again before they try to hit my account again. Have to watch and keep telling them to cancel where I shouldn’t have to keep repeating myself this many times, sad that it’s unaffordable to get something to help me rest at night.

The front staff on the app don’t answer you when you message them. It’s hard to get an answer to a question not the first time having issues with this.

Charged me then told I didn’t qualify and cannot get in touch with them

THIS IS A SCAM!! -- they claim that you will get reimbursed if your insurance company doesn't cover you -- My insurance didn't cover me and when i requested my refund they claimed they preformed services already - I have no idea what services they preformed other that checking if my insurance would cover me - They make money if your covered or they take your deposit - they make money no matter what - STAY AWAY ITS A RIP OFF!!!!!

the customer service and prompt response is non-existent, no sence of urgency to get issues resolved .

It is easy and folks are very friendly at LifeMD AT FIRST. However, after my insurance said I was not covered, I wanted to ask some questions about my options. No one has responded. I tried to call and even texted the person who helped me sign up. Now the app will not let me log in. I do not understand. I am willing to work with them even without insurance but they do not seem interested.

I felt good after my first consult however, it got worse as time went on. When it was time to up my script and I had to make an appt to talk to someone, which took 2 weeks. When I had issues with gagging from the meds my concerns were disregarded and told I had acid reflux. Research told me this can be a side-effect. They do not email regarding status of your plan ie, when a renewal will be charged or if your suspended account is being reactivated. I tried calling and my questions were totally ignored. It's like I was calling Comcast's automated line, horrible! Requested a manager, was on hold for 15 min and felt like I was forced to press 1 to be called back or have to call back again. Read the fine print about cancelling first! Not a consumer-friendly cancellation policy.

They offer an email address but blew off my emails when I began their Wegovy pill in January 2026. Customer service is so poor and condescending , slow response times that I cancelled my membership 6/16/26. I saved the screen shots of being able to use the service I paid for 6/1/26 until 7/1/26. I emailed billing to confirm cancellation. Hilbert M replied 6/17/26 telling me he cancelled me and service would end 7/10/26. Hours later I get an alert I have 2 messages but now there’s a banner on the app telling me it’s a premium service to set an appt w a provider and doesn’t allow me to view the app. Also if you try their 800-852-1575 you are on indefinite hold and while they offer a hit 1 for a call back, they don’t. Save your money here and use it elsewhere.