LifeMDReviews of lifemd.com

There's been technical issues not allowing for scheduled appointments to go smoothly, wrong prescription was sent to the local pharmacy for me, i believe the wrong thing was originally put in to be shipped to me as well as my prescriptions section shows it twice slightly different, and then the shipment of medication from life MD is more than 2 weeks and not shown up yet. I will most likely not continue service with them again. 2 stars for the friendliness of doctor I did speak with once.

I could not get a prior authorization sent to my insurance company. LifeMD said that the PA they sent to my insurance was denied. However, my insurance company never received a request. Someone at LifeMD lied.

Issue when they sent me for bloodwork and too them 7 months to pay the bill. They would promise to call me back with updates which never happened or that someone from the management team would call and that NEVER happened either. You can't get in touch with a provider unless you make an appt which is always weeks out, even though they say you have access all the time. They are on time with taking your management fees which are way more than everyone else. I will be looking for another provider for my meds.

The prices are high and you pay for your subscription and medication separately and I think it’s a bit much why not combine the price into 1?

For $149/month you can expect delayed responses, late prescriptions, and one of the poorest customer service experiences imaginable. Had to call and beg for service all but 1 month of the miserable 6 months I paid this horrible company. Thank God I was able to get this transferred to my own Dr. Goodbye LifeMD, that is one company that will not be around for long.

.10 dose and .20 dose worked as advertised. .30 and .40 dose both arrived warm, and did not work at all. Talked to customer service, nothing. Voiced my concerns on video chat, nothing. Video chat with a doctor or pa, and was told only the first four doses were effective, the remaining six could be taken or discarded. I'm paying for 10 doses per perscription, and their own rep tells me only the first 4 are effective? Deny any issues when the meds received are too warm(73.6°), when the meds stop working, and still tell me it's safe to take. Also very deceptive billing, and then a price increase without knowledge or consent. Buyer beware!

making the process of making an appointment with the same doctor every month would improve it. Having different doctors every month that I had to make an appointment just to receive a renewal prescription was very confusing.

I signed up with LifeMD in July 2025 As others have mentioned, they charge you your first monthly “membership” charge before they do anything. The wait for your initial consultation can be up to a month. When I complained about the time frame, they were able to get an earlier consultation for me, so that was a plus. Probably my biggest complaint is that the only way to reach anyone is through the messaging on their app. Sometimes they answer you in a day, sometimes it’s much longer. This is the main reason I left them for another company was the non-responsiveness. They have very little interest in helping you with insurance.