Denise F.
Lost order and bad customer service
My order of four shirts was lost and I got the runaround by LIG. UPS tracking showed it made it to a town only four hours from me in only 3 shipping days. So far so good. But then it got handed off to USPS and then it said no tracking was available. LIG said to wait until 10 business days after it was shipped to give it a chance to show up. So I waited and contacted them but they still wouldn't place a new order for me and then said their policy is for me to wait 14 days of no movement before they consider it lost!! I said but it's obvious it's lost since there is no tracking available. I told them I was concerned because I have an upcoming trip that I wanted them for and don't want the shirts to be out of stock. But they wouldn't change their policy. Today has been the 14 days of no movement, so I called them to cancel the lost order and get a replacement but two of the shirts are now out of stock just like I thought! So I went ahead and placed the order for the two remaining shirts, and they would still offer my 25% off and give me free 2-day shipping so that was good at least. But guess what, their system wouldn't take my Discover card and they claimed it was denied. So I tried my Visa card and they claimed it was denied too. I said obviously something is wrong with your system. The agent said maybe I can try a different email address. I said this is ridiculous and asked to talk to a manager. She said the manager will have to call me back. While waiting, I contacted Discover and my bank they both said they show the charges went through but LIG reversed the charges! So I went to the chat feature on the LIG website and that agent said to try another email address also. So ridiculous that it's obviously a problem with their system. She told me to wait 3 business days to try and reorder again. How many times are they going to tell me to wait? What has happened to this company? It was one thing after another. I'm so done with LIG!


